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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
798 ratings and 360 comments received in the last 90 days.
02 December 2024
Very satisfied again phill was amazing
27 November 2024
Nick talked me through the vehicle in detail
25 November 2024
Excellent intro given by Daisy and Hyder
21 November 2024
Excellent experience. Nick took his time to go through all the features of my new car and did not rush things. I have recommended him to my friend
20 November 2024
Looked after on the day with comms. Also Tom did all the paperwork for my existing car I had to return to Alphabet.
16 November 2024
All good
12 November 2024
I was very happy with the handover at the BMW centre, Nick Norwood was very helpful he explained everything from the purchase to the day of collection.
11 November 2024
Very good
11 November 2024
Daisie was lovely and took the time to explain everything about the car and the various forms that needed to be signed etc
09 November 2024
This is my 6th car from Sytner and I've dealt with Hayder Zulfiqar every time. Top professional, great knowledge and always looks after me.
07 November 2024
Very happy ??
06 November 2024
Updated regularly during delivery of the vehicle
04 November 2024
Jakir, Martin and Hayder were all brilliant and would highly recommend. Jakir especially communicated with me very well, was informative and kind and went above and beyond to make my first experience of buying a brand new BMW wonderful.
02 November 2024
Phil was excellent
01 November 2024
Hayder was helpful, knowledgable and professional. Always available to answer questions, sometimes out of hours
30 October 2024
A big thank you to Nick Horwood, who sat through all of our hundreds of questions, set up all our apps, helped with all the IT issues, links etc and also going through in detail what our new car had to offer and set it all up. He was so patient.
28 October 2024
It was an amazing handover from start to finish. The little touches and handover went smoothly and cannot thank Martin enough for everyhting.
26 October 2024
Very very satisfied also explained very well about buying and on contract. Felt very comfortable ti decide what i want.
25 October 2024
Very good
24 October 2024
As mentioned previously
23 October 2024
I have to give a special mention to Hayder. His communication, patience and willingness to get the sale over the line is second to none. He's the reason I will be buying another car from BMW Sytner chigwell and not forgetting the rest of the team in
23 October 2024
Jakir was excellent during the whole process. Very responsive and understood my needs. An excellent job.
18 October 2024
Tony Miller was very helpful, courteous and professional.
10 October 2024
Prompt and good service
09 October 2024
Haydar understands customer needs and requirements and tailors the service to match exactly
08 October 2024
Good communication, identified my requirements and got me a good deal
06 October 2024
Great support and communication from salesperson - Phil Wallington. Smooth process throughout
05 October 2024
Haymish was very patient with me as I suffer from very bad anxiety, so I was very nervous and found it hard to talk. When ordering the car he went through all the features and available options on the car.
03 October 2024
Very good
02 October 2024
I was very positively surprised at how good the experience was as my local BMW dealer doesn't provide a great customer experience. The new car was in the showroom ready for me to collect and I think this was an excellent way of presenting it
02 October 2024
Very satisfied with the service and delivery of my new car
01 October 2024
Amazing
01 October 2024
The assistance from Nick Horwood was A*
01 October 2024
The experience from entering BMW Chigwell was welcoming. Professionalism shown from reception through to sales advisor
30 September 2024
Philip was very attentive and helpful, going over every part of the process, and answering all questions I had.
29 September 2024
Very approachable staff and explanation was extra clearly
29 September 2024
Excellent service throughout - made to feel like a valued customer and prompt delivery of the car
29 September 2024
Jakir was so helpful and explained everything so well.
27 September 2024
Made to feel special and everything was clearly explained
26 September 2024
Excellent
26 September 2024
I was feeling unvalued as a long time and regular purchaser, i saw Nick Horwood at chigwell and he was super helpful and professional, he went above to help me feel valued again, and i purchased another X3 when i had virtually made up my mind not to.
24 September 2024
The dealership was great! Amazing Customer service, advice, and helped with any questions I had to answer and I had over 100 questions to ask they answered them all professionally. Well impressed. Thank you Bmw
22 September 2024
The car was collected by my dad who advised the process was easy and efficient, with Phil ensuring all documentation had been signed by myself prior to his arrival. Delivery of the vehicle vs collection would have made it even better!
22 September 2024
Upon the handover everything was clearly explained. Left the showroom feeling excited about driving my new car.
22 September 2024
Great salesman who helped us every step of the way. We made the deal on the Monday and the car was ready to collect on the Thursday. Very efficient.
20 September 2024
Very helpful
13 December 2024
Good communication
12 December 2024
Friendly, professional service. Pleasant and easy to follow updates using the app.
12 December 2024
MOT done within time frame agreed.
11 December 2024
Work carried out in a professional manner at the agreed cost
11 December 2024
Absolutely cow boys are these guys. The sooner chigwell is not worthy of.dealership. staff is very rude .
11 December 2024
good service
10 December 2024
After initial mishap with receptionist, and even though I asked her if she could find out how I can avoid issue with communication upon booking again, only 4 her to dismiss me she's with a client & will see me after, but never did, Wasin A was amazin
10 December 2024
organised and helpful .
10 December 2024
Good
10 December 2024
Everything that was asked to be done plus extra - cleaned car which was greatly appreciated. The countersigning and photos taken were spot on, demonstrating you know your business and what insurers need (smooth transaction with no issues ????)
09 December 2024
Service was done in good time and car was also cleaned
09 December 2024
Fitted me in same day, resolved issue, car returned repaired & valeted
09 December 2024
Keep you informed discuss work going to be done feel comfortable asking questions outstanding service
09 December 2024
Abbie Cross was our contact at Loughton very professional and kept us informed well done Abbie
08 December 2024
Drivers airbag was replaced and car washed more than 30 minutes of the estimated time I had a query about the capacity of oil in the 2.0 F32 which the young lady was very helpful to confirm the quantity pass on my thanks to her.
08 December 2024
.
08 December 2024
Good service provided
08 December 2024
great staff knowledge and having the manager meet you at the front door is a great personal touch, and he introduced him self as Peter not Mr which made my wife very comfortable
08 December 2024
Everything was fine. My issues were that I was told I'd be paying a certain price and it ended up being more than what I was told and it being a shame that bmw do not add on parts to old cars out of the factory. I'd rather add stuff with bmw directly
07 December 2024
The team were great and the service was prompt. Reggie goes that extra mile for customers
06 December 2024
Mark in service was extremely helpful with repairs and goodwill. thanks
06 December 2024
Polite staff and pleasant environment
06 December 2024
The recall visit was quick and swift and I just really enjoyed the experience. No hassle or faff
06 December 2024
Recently I serviced my car and they didn't record in my car system the Service of my car.
06 December 2024
No issues.
05 December 2024
With quality job performance have done the job I wanted!
04 December 2024
Prompt and courteous service from all staff involved. Great communication.
04 December 2024
Overall better experience than last time
04 December 2024
Mark is very good in the servicing team and always tries his best for the customers.
04 December 2024
Was much better than expected.
03 December 2024
They carried out work they said they would
03 December 2024
No problems and great service.
03 December 2024
The overall service and customer experience was good. However, an issue I had last year with the car wasn't solved last year in the same service but they were able to fix it this year without any problems. For this reason I had to pay same work twice
03 December 2024
I'm very happy with the work which they done
03 December 2024
The repair people fix the problem in the same time. Just amazing the people.
02 December 2024
Very efficient service - done within the timescale promised. Thanks to Reggie for first class, friendly service.
02 December 2024
Kevin was very helpful in getting my job done
02 December 2024
I liked the videos and level of communication
02 December 2024
Very satisfied
02 December 2024
Mainly because of a few people I was dealing with like Jackie and Shaun.
01 December 2024
The X1 was in great condition when I picked it up.
01 December 2024
Horrible
01 December 2024
Brilliant customer service
01 December 2024
Abbie was the agent that handled my service. she is very professional, well mannered and informative 10/10
01 December 2024
MOT done quickly and efficiently and car cleaned.
30 November 2024
As I mentioned great customer services
30 November 2024
my cat is always ready on the same day . The showroom is bright and welcoming. I like the nice touches like choice of a hot drink and comfortable chairs to sit if I have to wait. Also courtesy car wash is a great
29 November 2024
All work completed efficiently
29 November 2024
Because I told them the car is making noise when I'm turning right and they said they fixed it But that problem is still there. I have paid nearly a £1000 altogether. That's my complaint.
29 November 2024
Service advisor kept me updated
28 November 2024
Can't complain about anything as no problems experienced. Would be good if costs could be lower but the overall service I received was good.
28 November 2024
I was satisfied, the only small thing which detracted from me giving 5 stars was the loan car I received was a BMW 1 series, my car is a x5 7 seater so it was not really in line with what I would have expected.
28 November 2024
Professional
28 November 2024
Particularly service advisor Reggie - thank you
28 November 2024
Called to confirm when car ready as requested
27 November 2024
Yes, I am happy with the jobs are done at this centre.
27 November 2024
Booking, receptionist, service manager all great
27 November 2024
Service was good and Kevin provided updates.
27 November 2024
I had to fill up air in all tyres after the service
27 November 2024
Abbie was very helpful and proactive in getting 4 new winter tyres although they could have been cheaper
27 November 2024
Thank you Abhi for making sure all the works are carried out and following up with me to make sure I am satisfied. It is always a pleasure to drive my car after a service at Sytner Chigwell.
27 November 2024
The service team did their best but as mentioned they had to order the part 3 times as the first 2 times the part came in faulty
27 November 2024
Staff are very welcoming and professional.
26 November 2024
You offer a good service keep me informed of the progress on my car and always answer messages or calls promptly
26 November 2024
Great professional service from Wasim
26 November 2024
Very Satisfied with the end result
25 November 2024
Got the job done asap
25 November 2024
The price initially was different to what was previously given to me [a week's difference] I was told it because it's a different tyre. When the car was returned to me, I had to drive away with all four tyres deflated, too late to turn around.
25 November 2024
Always within timescales given
24 November 2024
Great staff
24 November 2024
Fully satisfied
24 November 2024
Was kept updated
23 November 2024
Great customer service
23 November 2024
The moment I walked into the showroom the receptionists were warm and welcoming.
22 November 2024
Kept me upto date with everything
22 November 2024
Excellent prompt service to my car while I waited, with it washed before return all done in the morning.
22 November 2024
Absolutely dissatisfied with recent visit. Took car in for egr recall. However after i got the car back, surround view cameras stopped working and front camera and sensor issues since. Dealership have failed to take responsibility. Call made no reply
22 November 2024
Kevin was great and appreciated the video update
21 November 2024
Problem resolved but had to wait a while for parts to fix the vehicle.
21 November 2024
The service experience was handled perfectly by Reggie. He managed expectations on timing and ensured the works were carried out within a reasonable time. Reggie's client care is 10/10.
21 November 2024
Good service
21 November 2024
Since purchasing my car I have always had Wasim look after all my car needs and he is exceptional when it comes to customer service, product knowledge, politeness and just going the extra mile. He is an asset to the team :)
21 November 2024
Work completed on time; very pleasant environment in which to wait.
21 November 2024
Fast and efficient
20 November 2024
If there were more Amy's in this world it would be a better place
20 November 2024
I had requested a software update on the car however this was missed so the car had to go back in the next day which could have been inconvenient but otherwise the service provided was excellent.
20 November 2024
There were minor bodywork faults with my car which were all taken care of thanks to Jackie who managed this with a duty of care and assurance. I'm pleased she was able to resolve all the issues and I walked away with genuine confidence!
20 November 2024
Top
20 November 2024
Excellent customer service and in store facilities to enable me to have a coffee, breakfast bar and work on my laptop whilst waiting for the car to be service.
20 November 2024
Very impressed, very helpful and on time
20 November 2024
Excellent service. Abigail explained about what was to be done.
20 November 2024
Scheduled work completed satisfactorily. Clean and pleasant reception area.
20 November 2024
Car ready on time
19 November 2024
Down to my service advisor Kevin Lewis, looks after both my m5 and 5 touring.
19 November 2024
Service was fine.
19 November 2024
Efficient service
19 November 2024
TIMESCALES KEPT TO AND WORK CARRIED OUT AS AGREED
19 November 2024
Problem was solved very professionally and quickly Customer service was excellent
19 November 2024
Questions answered , work required explained. Quick car wash a big bonus.
19 November 2024
Both Ricki (service manager) & Kevin went out of there way to help as much as possible to helpwith any issues I had
18 November 2024
All went very stand my car was ready on tlme
18 November 2024
Friendly and efficient customer service
18 November 2024
Mark and his team made sure everything was handled well and followed up with a phone call the following day to check the car was performing as expected.
18 November 2024
Service carried out in good time , liked video of checks carried out.
18 November 2024
Fantastic, always great customer service
18 November 2024
Not the easiest bmw centre to get to, but it is okay
18 November 2024
Friendly staff
18 November 2024
Excellent
18 November 2024
The guy in charge of my service made things go smoothly. Unfortunately it's been a few weeks and I can't remember his name.
18 November 2024
Very good customer service experience polite and was provided updates throughout the day. Overall the team was excellent
18 November 2024
Mia was excellent
17 November 2024
Kevin who did the car service put my mind at ease
17 November 2024
Waseem was assigned to oversee my servicing. However, he did not bother to update me. Moreover, he completely ignored or forgot something I mentioned and did not sort it out. He did not even have the courtesy to inform me or call me.
17 November 2024
Easy to deal with
17 November 2024
It was a great experience, first class service from the person on the front desk and from Mark in the service department. All very smooth.
15 November 2024
All service Items explained with Pricing
15 November 2024
Very good
15 November 2024
Removed my steering cover and replaced with new one didnt ask if i wanted to keep my old one as it was custom
15 November 2024
Efficient as mentioned above
14 November 2024
I'm quite satisfied. The staff were kind, informative and treat customers with a level of professionalism and respect that I don't think can't be replicated. I am highly appreciative of the staff and will be coming back.
14 November 2024
Good environment to work while at you wait. There's not enough working plugs sockets at the desk so limited seat if you need to charge a device.
14 November 2024
Looked after their customers.
14 November 2024
Reggie was exceptional. A real credit to the team, highly knowledgeable, professional and courteous. Highly recommended. Thank you once again Reggie.
14 November 2024
My car required a service, an MOT & some faults rectified before the lease return. All the required work was completed to a high standard with no problems.
14 November 2024
the car was nicely cleaned when i picked it up and although one probably pays a premium having it serviced at BMW i thought the final price was acceptable.
14 November 2024
Jackie and her body work team were excellent in carrying out the work on repairing the alloy wheels. The service did not go so well as I had to return the car after the weekend to replace a faulty spark plug after losing engine compression.
13 November 2024
Very happy to have my car cleaned also
13 November 2024
Reggie kept me up to date with the progress on my car and communication was clear. My issues were rectified and I was given a loan car whilst my car was in the workshop so I could normally go about my day. Would highly recommend him to others.
13 November 2024
Did everything I asked in the correct amount of time.
13 November 2024
Keep you informed
12 November 2024
The service was very efficient, but unfortunately the issue with the brake's squeeking wasn't resolved despite my highlighting it on the pre service email
12 November 2024
Experienced team
12 November 2024
From booking process to the day of service it was all handled very professionally . The car was returned with a nice wash as well .
12 November 2024
All good
12 November 2024
Her name was Abbi/Abbey i believe. She was wonderful throughout, giving me important updates and checking up afterwards to see if all was OK. Brilliant customer service
12 November 2024
I was happy with all aspects of the service.
11 November 2024
Good service friendly staff
11 November 2024
Staff was unhelpful & arrogant
11 November 2024
Very nice and friendly. Thanks for sorting out my car
11 November 2024
Friendly environment and excellent customer care
11 November 2024
The app doesn't allow you to book in two services - when queried was told to book it in as service as required. Dropped off my car - phone call about the brake fluid - MOT not included - need a better way to book in both - the MOT was carried out
11 November 2024
No issues that weren't explained thoroughly
10 November 2024
I find the service department very helpful and always keep me informed
10 November 2024
Good work fairly priced
10 November 2024
Really good explanations, all questions throughly answered.
10 November 2024
I've always had excellent service from everyone there
10 November 2024
Really helpful with the service and the time he told me it will be done by
08 November 2024
Always provides a high level of customer service and satisfaction at this service centre. Staff and engineers are professional, friendly and efficient. Special mention for Reggie (my service rep) and the engineers in the workshop for a great service
08 November 2024
The service that was provided was done on-time and the video inspection afterwards of the vehicle was insightful.
07 November 2024
Friendly prompt service
07 November 2024
Very friendly and helpful
07 November 2024
I was extremely satisfied after the work was completed as it has fixed the issue on my vehicle
07 November 2024
Efficieny
07 November 2024
Always high quality service
07 November 2024
very nice service was my first time usually i go to stephen james and i definitely wasnt disappointed
07 November 2024
Everyone we dealt with was very kind, the building was very clean and well looked after.
07 November 2024
Good costumer service
06 November 2024
Brilliant repair work completed on my vehicle.
06 November 2024
Every time I visit your branch the service is second to none.
06 November 2024
They have dealt with the issues of the car.
06 November 2024
Wasn't collected within a day, but was health with quick and good service
06 November 2024
During the car service in excellent time
06 November 2024
everything was high quality...
06 November 2024
I had no complaints or criticism so all went well
06 November 2024
Because I like bmw
06 November 2024
I had a shaft seal leaked which required exhaust to be removed work has been done not according to my first appointment but this been done afterwards but after driving the car it's feels that exhaust hasn't been fixed or tightened properly it's loose
06 November 2024
Always good service
06 November 2024
Excellent service and MOT. Nice waiting area. Friendly staff
05 November 2024
top staff and quick service
05 November 2024
Very miserable receptionist had face down to the ground
05 November 2024
Got explanation and all info I wanted/needed
05 November 2024
Jandra once again was superb, kept me informed of the progress made on my vehicle and always there to provide good advice.
05 November 2024
I would reconsider owning a bmw. I was made to wait 3 hours one morning just for the lady to have the cheek to tell me "oh so sorry did no one tell you" making excuses they called me to say part has not arrived. I had to take another day off.
05 November 2024
Timely service
05 November 2024
At the reception, they were very nice and friendly, and the advisor who actually looked after my car explained everything clearly and gave me good advice about how to keep it in good condition.
05 November 2024
Service was excellent thanks to Jandra and her personality.
05 November 2024
Good service - easy to work with
05 November 2024
Sytner Chigwell are always courteous and polite, had a loan car this time which was a game changer. Would have got 5 stars but even though I dropped the car off before 07:30 it took until 17:30 for it to be ready.
05 November 2024
I was kept updated and all work was quickly
05 November 2024
Nothing not to like Could not fault the team
05 November 2024
Would give a 5 star except that waiting time is too long
05 November 2024
Waiting facilities are great. The complimentary car wash is terrible - why wash the car if you are going to stain it afterwards? Had to wait long time to be seen by the receptionist. Customer care was impersonal. No £100 works for a recall at centre
04 November 2024
Friendly reception, service adviser listened carefully to issues I had. Felt confident Chigwell would deal with it.
04 November 2024
Worst experince , rude and unprofessional
03 November 2024
Visited Sytner BMW Chigwell. Staff moved cars impatiently, nearly blocking me. Coffee quality was poor, unlike before. Saw cleaning staff handle beans after touching the floor without washing hands-maybe a training issue. Overall, disappointing exper
03 November 2024
The engineers dealt with the problem promptly and looked at other issues that could cause my phone not to play from the left hand side speakers.
03 November 2024
Friendly reception. Efficient service. Was able to work from the showroom. And the coffee was good.
03 November 2024
Service was carried out on timely manner, vehicle inspection and resetting the service lights should be part of the major service and not charged extra.
03 November 2024
Professional
03 November 2024
Kept informed at all stages, pleasant and polite staff easy and quick drop off and return
03 November 2024
Effective and efficient.
03 November 2024
Excellent Service
02 November 2024
From the moment the customer service girl said good morning and book me in. The service was seamless. The dealership kept me up to date and was prompt and well done with great communication. I want to only use this dealership to look after my car.
02 November 2024
Receptionist was a little rude. Tried to tell me that i should have confirmed the loan car with them even though i had it booked and confirmed on email. Then she said i was apparently lucky there was one available making out as if im the one to blame
01 November 2024
From booking in, being greeted and having the work completed was extremely smooth.
01 November 2024
Good communication, very slick
01 November 2024
Very good service
01 November 2024
Mark Peel ensured I had all my extra concerns and queries rectified in addition to the car being serviced
01 November 2024
Everything was handled by Reggie so worked well
01 November 2024
They went out of they way to help me
01 November 2024
Car MOT dealt with on time and efficiently
31 October 2024
I would give 6, but that option not available. It's the standard for main dealer service !
31 October 2024
Good communication Problem solved Car returns beautifully clean
31 October 2024
No issues what so ever quick and easy
31 October 2024
Understanding customers needs and dealt with promptly
31 October 2024
Was kept notified from start to finish with the tracking
31 October 2024
Friendly and professional all the time
31 October 2024
No customer value
31 October 2024
Made extra efforts to help me with my car and save me money
31 October 2024
Very very satisfied.
31 October 2024
Went beyond expectations
31 October 2024
Kevin was great there, dealt with him a view times now
31 October 2024
My car was dealt with efficiently and was thoroughly valeted before giving to me.
31 October 2024
Always so good and friendly.
31 October 2024
Craig was really helpful and explained everything clearly to me.
31 October 2024
Great reception staff - friendly and welcoming. The facilities are great - free tea and coffee, and wifi, so you can work while you wait for your car. The service staff do a great job and the follow up aftercare is brilliant.
31 October 2024
Great service, reliable, dependable. If one tiny thing could be improved... The valet clean missed some brake dust on the wheels ???
31 October 2024
Good service
31 October 2024
Excellent service especially from Jandra and Martin
31 October 2024
Communicated regularly and explained things clearly- big thanks to Kevin
21 October 2024
Everything was completed on time and was a smooth & easy process
21 October 2024
Excellent
21 October 2024
The same as I said above
21 October 2024
The gentleman who done for me the service was amazing!
21 October 2024
Macey my service manager wad great, she kept constant communication and made the overall service experience great and stressfree
21 October 2024
Fast service. Clear communication.
19 October 2024
Recall work carried out quickly and car returned in great condition
18 October 2024
The late start to servicing.
18 October 2024
.
17 October 2024
Good service
17 October 2024
Detailed and within expectations of cost
17 October 2024
Overall amazing customer service, and very efficient
17 October 2024
Good staff
15 October 2024
Booked for a vehicle inspection, break fluid check and MOT ONLY and selected options/charge at time of booking. Sytner decided to upgrade to a full service without confirming so we were 'surprised' by a larger bill when we went to collect the car
15 October 2024
Jandra Lukaite at Sytner Chigwell was very helpful in understanding my situation with my vehicle and having to go back and forth with the same problem. She went beyond what I expected. Asset to the team
14 October 2024
Very statisfied as helpful staff
14 October 2024
pleased with service
14 October 2024
Everything done completely. Car cleaned.
14 October 2024
Fairly satisfied with the service. The only downside is I'm still waiting to hear back about a price for a part on my car. Apart from that everything else is fine.
14 October 2024
Helpful technician dealing with the car service and answering any queries relating to the service.
14 October 2024
Very helpful
14 October 2024
Had to go back to fix an issue that occurred after the recall/service. Not ideal given the resulting inconvenience, but that said, the problem was fully owned by the Service team and resolved the following day
13 October 2024
I believe that Sytner went above and beyond. Although the fault wasn't located to put right, given the fault disappeared whilst in their care, every effort was made to find the fault. The fault has since not reappeared thankfully.
13 October 2024
Good quality service, Appointment booked very easily. Staff are very efficient and answer the telephone calls quickly.
13 October 2024
No issues of note
13 October 2024
From the beginning till the end, I have noticed that the receptionist was very friendly and the person took care of the service kept informing updates and answering all our questions. He was extremely friendly and helpful.
12 October 2024
sales advisor needs to be professional and show a friendly attitude, charging me for Ad Blue & NOT setting the pressures was very unprofessional of the BMW brand, baring in mind the issues I've already had; thats certainly not acceptable.
12 October 2024
Brilliant service all around
11 October 2024
I was extremely satisfied with the service provided by BMW Sytner Chigwell. The entire process was smooth and efficient, and the team addressed the issue promptly. I received regular updates throughout, and they even followed up with a call afterward
10 October 2024
Took car back for a recall was given a lovely pan vehicle, customer service was lovely
09 October 2024
I have been visiting here for the past 10 years and I have never had any issues.
09 October 2024
Happy with work carried out and after care service also
09 October 2024
From booking to collecting the car the experience has great
08 October 2024
The service is always excellent. Craig called me soon after I brought my car in and again later on to update me on some additional work that needed to be done.
08 October 2024
All is Good but i mention one thing that when i made the service booking for X5 GO5 M50i for first time. On the drop of day i received a call from customer service that they dont have a part so my car is stuck 2 days on service center.
08 October 2024
I choose to do business at Sytner Chigwell because of how I get treated as a customer hence why I keep going back
08 October 2024
Kevin and the Team very efficient, good communication. Quick turnaround
08 October 2024
Mark was great and really helpful through the whole procedd
06 October 2024
After every visit to the garage, new issues appear with the car caused by the mechanics. Things not connected or connected improperly. New dashboard and has damage on it.The navigation screen has been scratched, and other new scratches inside the car
06 October 2024
Very pleased with service from start to end
05 October 2024
Everything went smoothly within the time frame
05 October 2024
Quick efficient and friendly service
05 October 2024
Very satisfied
05 October 2024
As always, an absolutely efficient, professional and customer focused service provided from the initial phone call to book my vehicle in through to the moment I drove it away after the service recall
04 October 2024
Straight forward service
03 October 2024
Very efficient
03 October 2024
Great customer service
03 October 2024
Booking was straight forward and my service advisor Mark explained everything and kept me updated. Overall I received excellent service from Mark amd the rest of the team.
03 October 2024
As before, everything was excellent
03 October 2024
very good customer service. Especially Wasim has been dealing with my car repairs and services... very efficient and on point... will recomend him again.
02 October 2024
Service team was outstanding thanks to Richard and the team
01 October 2024
All the required services were done and my car washed / cleaned.
01 October 2024
Good service , with a smile and as per scheduled time
01 October 2024
Quick, good service
01 October 2024
All went well and on time.
30 September 2024
soon service
30 September 2024
Very good service
30 September 2024
Richard was very helpful and a pleasure to deal with.
30 September 2024
Everything to expectations
30 September 2024
Abby's provided a good professional customer service. Kept me updated. A bit of a let down on the loan vehicle, can do with a wash.
29 September 2024
I just feel the things could have gone better and not have to sit and wait a further 2.5 hours the next day
29 September 2024
I was looked after really well and always notified with everything going on about the vehicle.
29 September 2024
You let me drive out of BMWSytner Loughton with a dangerous Steering Wheel fault still not fixed , that's putting me in Danger now the steering wheel is stuck in a locked position now I can't drive the car. This will be my last BMW.
29 September 2024
They have supported me very well when I was there.
29 September 2024
Very satisfied
29 September 2024
Excellent support from the Sytner Bodyshop team . Dylan, Jackie and Sean were all fantastic
28 September 2024
Always get the best from Amy and Macy
28 September 2024
Efficient
28 September 2024
The lady that dealt with me was very helpful and informed me of everything that I needed to know
28 September 2024
Everything was vary good
27 September 2024
I was phoned before any work was done and phoned work was completed
27 September 2024
Very good service
27 September 2024
Yes, honest assessment and quality work
26 September 2024
Service team working very hard and they do a good job
25 September 2024
Fast and professional service.
25 September 2024
I am giving five star because my expectation was met at the moment I have no issue after the service I hope nothing happened.
24 September 2024
Abbie was great, polite and excellent customer service.
24 September 2024
High level of service and interest
24 September 2024
Very helpful and efficient.
24 September 2024
I'm happy I got my car fixed and back to quickly. Amy was helpful thanks
23 September 2024
Most experiences with Chigwell have been pleasant and very good customer service
23 September 2024
Organised and efficient
22 September 2024
See above
22 September 2024
Because your sytner bmw
22 September 2024
Very pleased with total experience
22 September 2024
Abbie was very helpful, explained how long the works were likely to take and kept me updated throughout.
21 September 2024
Easy access, good friendly and efficient staff. Good communication.
21 September 2024
Great friendly service
21 September 2024
Professional service.
21 September 2024
Work was fine and staff courteous
20 September 2024
**Review of BMW Service Experience** I recently took my car to a BMW service center, and while I have always appreciated the quality of BMW vehicles, my latest experience with their service department left me feeling quite disappointed. Upon arriva
20 September 2024
The people that cleaned the car did not do so to the usual standard I have been accustomed to and totally forgot to clean the boot space of which I purposely left clear for cleaning
20 September 2024
Disgusted! No stars. Repeatedly lied to. You do not deserve to be in business.
09 December 2024
Always on hand to answer any questions, car arrived within time stated.