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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
603 ratings and 299 comments received in the last 90 days.
12 February 2025
Although there were a few hiccup's these were satisfactorily resolved and I am very happy with the deal I was given.
10 February 2025
Very good service - everything was ready and sorted
09 February 2025
I was treated with respect and not harassed the sales business manager and sales executive were really helpful made me feel appreciated. Hopefully my aftercare, I will be treated the same
04 February 2025
The whole team at Sytner Chigwell worked really hard to ensure I was happy. Daisie Harris was brilliant. Daisie made sure that I understood everything with my purchase and kept me updated throughout the process.
02 February 2025
Still awaiting my £1000 deposit back even though I was told it would be done there and then. The car had a replacement battery light on on collection so it was not checked over had to go into the workshop for a new battery on a new car. No Handover
01 February 2025
Between paying my deposit and collection of the car, Phil stayed in touch to go through what was required and had a number of questions and he was able to answer them ahead of me paying the balance of the deposit.
01 February 2025
Hayder makes everything straight forward , stress free and I don't have to worry about nothing .
23 January 2025
When we came to collect the car, Daisie patiently showed me all the functions. She made the whole process of purchasing the car easy and fun. A fantastic service received! Thank you Daisie
11 January 2025
Fisnik was amazing from start to finish, always answered any question or concern I had quickly and with care.
08 January 2025
Amazing service, turnaround of 2 weeks since the initial application day! Amazing delivery time especially during the festive season.
08 January 2025
Nothing was to much trouble for Nick
07 January 2025
Always best services.
02 January 2025
It was quick easy and painless
01 January 2025
Just very easy
29 December 2024
The sales man was very helpful.
28 December 2024
Excellent service from Nick
28 December 2024
I would go back
28 December 2024
Buying a luxury car is a major undertaking and the sales team answered all my questions well. Nick Horwood at BMW Sytner Chigwell was brilliant.
14 December 2024
Have used for many years and always the top service
09 December 2024
Always on hand to answer any questions, car arrived within time stated.
02 December 2024
Very satisfied again phill was amazing
27 November 2024
Nick talked me through the vehicle in detail
25 November 2024
Excellent intro given by Daisy and Hyder
14 February 2025
Fast reliable professionals very good customer service
13 February 2025
Sytner Chigwell is well-organised and very easy to work with, always happy to help.
13 February 2025
very good service from Reggie
13 February 2025
Not great. A differential leak was explained as both 'critical' and 'not critical'. Which is it? I will need to get a second opinion on it now
13 February 2025
I am very happy and you are professional thank you
13 February 2025
Staff are polite and friendly
13 February 2025
Great. God customer service and always kept updated
12 February 2025
I have used several dealerships over the past 15 years, and Sytner Chigwell is by far the best, in my opinion.
12 February 2025
very good
12 February 2025
Same reasons as the above.
12 February 2025
Kept well informed. pleasant staff
12 February 2025
Customer focused and providing good service.
11 February 2025
Efficient hassle free
11 February 2025
To expensive,you think if I own a BMW car I have plenty money in my bank account,answer is NO.
10 February 2025
Been going there more than 10 years now. Never left dissatisfied
10 February 2025
It is always a pleasure coming back to Sytner Chigwell. Reggie is thorough and very helpful. I have always received excellent customer service here.
10 February 2025
I asked for the oil service to be carried out and it was added at short notice by me and completed in the stated time I had to wait.
10 February 2025
Very polite with giving advice and recommendations
10 February 2025
Customer care was good and the work was done on time. The service adviser came out after the service to re-set my car smart phone link.
10 February 2025
Good customer service
09 February 2025
Very friendly time. Work done on time
09 February 2025
First time but good experience
09 February 2025
Reggie is very knowledgeable, helpful and efficient. Is a credit to the business
09 February 2025
Not satisfied
08 February 2025
Very happy with communication and service
08 February 2025
Good service
08 February 2025
as above
08 February 2025
Excelant.
07 February 2025
Helpful and knowledgeable staff. Kevin was great and kept me in the loop. 10/10 service for getting the issue resolved efficiently
07 February 2025
All work completed in a timely manner and even though my car is approaching 15 years old, it's looked after exactly the same as a newer car.
07 February 2025
Great service
06 February 2025
Excellent service, polite and efficient.
06 February 2025
No customer service at all after selling the vehicle. No value towards the customer
06 February 2025
Great technicians
06 February 2025
Spoke to the salesman (josh) via phone on the Wednesday, car was ready for collection on the Saturday. Nothing seemed to be too much trouble.
06 February 2025
I had a fantastic experience with Reggie and the team at Sytner Chigwell. From start to finish, Reggie was professional, knowledgeable, and genuinely helpful, making the entire process seamless and stress-free.
05 February 2025
Very friendly approach
05 February 2025
Very satisfied
05 February 2025
Fully satisfied. Felt really valued and Reggie put my mind at ease as soon I saw him. I had a previous excellent experience when Reggie was looking after me plus my replacement car was ready instantly and great updates on text and video of the car.
05 February 2025
For the part and fitted it quickly.
04 February 2025
Happy with service but mistake in the booking process
04 February 2025
Fast service, good work, good explanation about what I need to looking on my car
04 February 2025
The team was very professional and the facilities were excellent
03 February 2025
Good but my car wasn't wash properly, if you say complimentary car wash BMW must provide good service.
03 February 2025
A sensible suggestion was made about an engine decontamination flush, which I took because my car is an older BMW which I still love. Everything else was straightforward.
03 February 2025
Abbie Cross has been excellent. Very proactive, knowledgeable and understands customer's requirements. Excactly how a customer manager should be. Thank you for all your help
03 February 2025
The timeline was perfect. Not pushed to get anything extra done.
03 February 2025
The staff were kind and courteous. I was kept regularly updated.
03 February 2025
Helpful service advisor
03 February 2025
Reggie Witham handled my booking in and servcie. He made it a great experience. Very polite and professional and handled everything that needed to be done in one visit.
02 February 2025
Never fail to let me down
02 February 2025
Prompt response.
02 February 2025
Fantastic through out
02 February 2025
Professional and customer focus service for a front line worker driving a fleet car I was taken hood care off Thanks Reggie
02 February 2025
I was very satisfied with the service . I was sent written and verbal report of the he car
02 February 2025
Treated well by friendly staff - Kevin was really helpful & kept me informed
01 February 2025
Clear information, timely. Patiently show me how to change my key fob battery. MOT completed with no issues and car nicely cleaned
01 February 2025
Receptionists are much better than what I remember from before 2010.
01 February 2025
Everything needed was done
01 February 2025
Totally reliable and confident in the work they do.
01 February 2025
Everything sorted as expected
01 February 2025
Abbie was great
01 February 2025
Nice service
01 February 2025
Venice was booked in for basic service. The vehicle was not returned to me on the day as during the service sump threads on the oil drain plug was damaged and had to be rethreaded.
31 January 2025
Cannot fault the service provided.
31 January 2025
Everyone very prompt and friendly
31 January 2025
They did the work I requested whilst I waited. The service was polite and efficient.
31 January 2025
Very good
30 January 2025
No issues what so ever with a auxin turn around time ????
30 January 2025
Abbie Cross made the whole experience really easy for me and kept me updated throughout. The whole experience was excellent.
29 January 2025
Kevin was very helpful in answering my questions over the phone and via email even after the service was performed.
29 January 2025
Lady who looked after me was efficient and clear
29 January 2025
Service reception were very friendly as usual,
29 January 2025
Easy to deal with
29 January 2025
Very professional service
28 January 2025
No problems checking in and pick up
28 January 2025
Everything was simple and efficient
28 January 2025
Kept me informed as to what I might expect regarding the timing of the car service as a job.
28 January 2025
Good service provided
27 January 2025
The service was excellent from start to finish. Couldn't have asked for any better.
27 January 2025
Macey whom I dealt with was extremely pleasant and helpful
27 January 2025
Not customer friendly!
27 January 2025
Reggie was great
27 January 2025
Good comms, good timescale, friendly welcome
27 January 2025
Service advisors Kevin and Amy were professional and friendly. The technician who came out for a drive with me was also very professional and knowledgeable. Overall all great service from all the staff and I was kept informed throughout.
26 January 2025
Quick fast service very helpfull staff
26 January 2025
Was given a temporary car which was very good quality. My repair wasn't rushed
25 January 2025
The staff were very friendly and a very professional service. As a pensioner now the only downside was the cost. Approximately an hour or so's work, it was a bit expensive.
25 January 2025
Staff were spot on and it was quick and open till 7 made it a lot easier for me. Bonus car was washed
25 January 2025
Very friendly team and all person
24 January 2025
Customer service is top notch and I always leave BMW Loughton with a smile on my face.
23 January 2025
Swift efficient customer experience.
23 January 2025
Superb service
23 January 2025
There is room for improvement. For example call the client on time to know roughly how long it will take once the car is dropped
23 January 2025
All work done in time frame given at start. I was kept informed of progress and completion promptly and was talked through any future issues at hand over, and all done in friendly manner.
23 January 2025
nothing to flag
22 January 2025
Professional service.
22 January 2025
Issue was rectified while i waited
22 January 2025
I have always had very good experiences
21 January 2025
Any member of staff I came across was really friendly - Abby who looked after my car was really professional and kept me well informed about the progress of my car.
21 January 2025
My car was taken for MOT and service at the allotted time. I was kept fully informed at every stage of the service. All issues with the vehicle were dealt with to my satisfaction and the car was cleaned and washed and ready within 2 and a half hour's
21 January 2025
Mia was excellent- car was ready quickly
21 January 2025
I was regularly updated and job finished on time.
21 January 2025
Everything was done quickly
21 January 2025
Took way too long for the coolent go be replaced and not even offered a courtesy car for the day. The clean of the car was poor and a fag box was left in my car whoever cleaned it. Receptionist too busy playing games on her phone at the end of day
21 January 2025
100% happy with all aspects of my service - had car booked in all day, but needed the car quicker - I had my car back in 1.5 hours - staff went out of their way to help - perfect.
21 January 2025
I had a health check video at the end of my service explaining the status of my vehicle and advising me what needs changing.
20 January 2025
Fault repaired at 50% of the cost. So happy with that
20 January 2025
On past occasions we have often found it difficult to speak to the right person to get progress updates, but Kevin was very different. He kept us updated, discussed options and cost. These things all made the process much easier. How things should be
20 January 2025
Every element of service is ok.
20 January 2025
Good ,very friendly and very polite people, very happy with the service
20 January 2025
Very very poor job of cleaning car. Large areas of dirt left behind on the paint work. Very shoddy work and never happened before. Inside was not that clean either.
19 January 2025
Again, ai think it is expensive.
18 January 2025
Would have been 5 stars but the car was late back and therefore I couldn't wait for it to be washed. However I did get a £25 discount.
18 January 2025
Excellent customer service and very helpful
18 January 2025
Because I'm very grateful with the people
18 January 2025
Nothing to find fault with
17 January 2025
Had to chase around between sytner highwycome and sytner chigwell to get updates on the issue. No help from chigwell initally to contact bmw for warranty coverage, overall wont buy from sytner or bmw again.
17 January 2025
Slight disappointment that car is having to go back in to be investigated after EML came back on a week later for one of the same fault codes.
16 January 2025
Well catered for. Excellent quality work.
15 January 2025
This is probably the first time that I can say I have received service after the point of sale that was equivalent to the level we received prior to purchase.
15 January 2025
Abby was superb throughout
15 January 2025
Kevin went out of his way to resolve an issue with the leasing company maintenance contract.
15 January 2025
Quick and happy
14 January 2025
Customer service was excellent,
14 January 2025
Didn't order required part as I was told you were going to resulting in having no car for 24 hours. Didn't advise me that you don't take cash, which caused me a problem when collecting car. Car was driven with windscreen covered in ice, no visibility
14 January 2025
It was very nice and accommodating and done the job in a good amount of time.
14 January 2025
Improved communication would have given full marks, we were looked after when there in person, over the phone I felt forgotten. Also recorded service video was so hard to hear what was being said, tell the service techs to slow down when they speak
14 January 2025
Polite and helpful staff car nice and clean
14 January 2025
PROMPT SERVICE
14 January 2025
Very good
14 January 2025
Craig was amazing
14 January 2025
Very satisfied with Macey
14 January 2025
Abbie has been in contact with us to talk about the faults that the workshop did not rectify and is feeding this back to the workshop
14 January 2025
Booking was easy, they took the car in, did what was needed and kept me fully informed about the progress.
13 January 2025
The Agent Regfie was very helpful polite and professional.
12 January 2025
Amazing service
12 January 2025
Excellent
11 January 2025
Polite and efficient
11 January 2025
I was happy
10 January 2025
I got my car back within the day and Mia took care of me.
09 January 2025
on arrival was welcomed very well
09 January 2025
Upon dropping off the car, was given a call from Abigail regarding the cost of the brake service before the anymore the work was started and time it would take to complete.
09 January 2025
Fully inspected pre MOT. Most garages let MOT fail. Not here
09 January 2025
Communication
09 January 2025
Abbie Cross kept me fully updated on my repair which was really good and provided excellent service
09 January 2025
Yandra service manager was really helpful and understanding. Kept me informed of all the works that needed to be done and got me back on the road as quickly as possible. As the car is needed for work this was really appreciated
08 January 2025
I can't think of anything that could be improved
07 January 2025
I wish I was given some options for a cheaper way to pass the MOT
05 January 2025
Works carried out we're done with no issues. Happy with the outcome
05 January 2025
Did what they said and kept me updated.
04 January 2025
Excellent service
04 January 2025
Very helpful and caring staff at the reception
02 January 2025
Very poor, lack of care shown resulting in damage
30 December 2024
Good people and staff
30 December 2024
Very good service
28 December 2024
Done the job well no issues
28 December 2024
I was happy it cost less than expected but not knowing why the sensors weren't working for the 3rd time in 2 years is poor and just saying maybe it's the run flat tyres is lazy.
26 December 2024
Amazing service
25 December 2024
Service would get 5 stars but there was one small issue was that we were told the check would take 45 mins but it took 2 hours.
25 December 2024
Incredible service, especially sorting out a charger for my laptop when waiting.
24 December 2024
I was kept updated throughout
24 December 2024
Very good experience. Some of the advisory issues that arose could have been explained better
23 December 2024
From past experience, this was a very good job
23 December 2024
Speed of getting my vehicle serviced and MOT was quick. They knew I was waiting so I didn't have to hang around all day. Staff were polite and welcoming
23 December 2024
I think that comms could have been im
22 December 2024
Excellent service
22 December 2024
Helpful. Special mention to Reggie and Richard for helping me with the problem. Thank you.
22 December 2024
Could tell car was serviced & was washed
22 December 2024
Service advisor was pleasant courteous and professional at all times, communicating any issues with the technician expeditiously.
22 December 2024
Always very welcoming keep you updated and take on board everything you say and generally just do the job very well
20 December 2024
Everything was timely. I was kept up to date with the progress and the servicing was completed within the timescales suggested. The video of the visual check was a nice touch.
19 December 2024
My service advisor, Abbie Cross, was very friendly and extremely helpful with raising the warranty claim and providing updates over phone and email.
19 December 2024
Kept informed and work carried out efficiently.
19 December 2024
Fisnik was really efficient and explained all the suitable cars which I maybe interested in. I provided him with all the information and he guided me best in choosing the best car for me.
19 December 2024
Always friendly and helpful
18 December 2024
Showroom is excellent and all staff very friendly Jackie Everett was extremely helpful and very efficient and friendly.
18 December 2024
Craig was fantastic and the car was repaired quicker than I anticipated.
18 December 2024
Well looked after
18 December 2024
Always great service.
17 December 2024
Based on the service i received the staffs are great with versed experience
17 December 2024
Great service
16 December 2024
Good service
16 December 2024
Services
16 December 2024
Customer service agent was friendly and called me next day to ask how the car behaving. 5 stars to him.
16 December 2024
All actions carried out effecting and with clear communications
16 December 2024
As above, no prior advisement relating to costs of work.
16 December 2024
Quick, easy and straight forward. Staff are really helpful and i was kept informed at all stages. Jandra was easy to deal with, really friendly and showed concern and sense of care which is good to see.
16 December 2024
Very good
15 December 2024
Great service at Sytners Chigwell! Easy booking, flexible options to leave the car or wait, and consistently excellent over the years. Communication is key, and Mark Peel was fantastic. If Mark sees this-thank you from the owner of E7AOO!
15 December 2024
Fast prompt professional efficient friendly from Wasim
15 December 2024
Wash was awful, long wait time.
14 December 2024
Disorganised.
14 December 2024
I don't really think I was satisfied bmw is not the same it's has changed with customers as been loyal customers always got my service done from bmw I am disappointed to be honest never got discount then that's were loyalty comes to end and unfortuna
14 December 2024
All good
14 December 2024
My service handler Craig was very assuring of what needed to be completed on my vehicle, and I was satisfied when I received it back.
14 December 2024
Friendly service
13 December 2024
Good communication
12 December 2024
Friendly, professional service. Pleasant and easy to follow updates using the app.
12 December 2024
MOT done within time frame agreed.
11 December 2024
Absolutely cow boys are these guys. The sooner chigwell is not worthy of.dealership. staff is very rude .
11 December 2024
Work carried out in a professional manner at the agreed cost
11 December 2024
good service
10 December 2024
Good
10 December 2024
organised and helpful .
10 December 2024
Everything that was asked to be done plus extra - cleaned car which was greatly appreciated. The countersigning and photos taken were spot on, demonstrating you know your business and what insurers need (smooth transaction with no issues ????)
10 December 2024
After initial mishap with receptionist, and even though I asked her if she could find out how I can avoid issue with communication upon booking again, only 4 her to dismiss me she's with a client & will see me after, but never did, Wasin A was amazin
09 December 2024
Service was done in good time and car was also cleaned
09 December 2024
Fitted me in same day, resolved issue, car returned repaired & valeted
09 December 2024
Keep you informed discuss work going to be done feel comfortable asking questions outstanding service
09 December 2024
Abbie Cross was our contact at Loughton very professional and kept us informed well done Abbie
08 December 2024
.
08 December 2024
Everything was fine. My issues were that I was told I'd be paying a certain price and it ended up being more than what I was told and it being a shame that bmw do not add on parts to old cars out of the factory. I'd rather add stuff with bmw directly
08 December 2024
great staff knowledge and having the manager meet you at the front door is a great personal touch, and he introduced him self as Peter not Mr which made my wife very comfortable
08 December 2024
Drivers airbag was replaced and car washed more than 30 minutes of the estimated time I had a query about the capacity of oil in the 2.0 F32 which the young lady was very helpful to confirm the quantity pass on my thanks to her.
08 December 2024
Good service provided
07 December 2024
The team were great and the service was prompt. Reggie goes that extra mile for customers
06 December 2024
Recently I serviced my car and they didn't record in my car system the Service of my car.
06 December 2024
No issues.
06 December 2024
The recall visit was quick and swift and I just really enjoyed the experience. No hassle or faff
06 December 2024
Polite staff and pleasant environment
06 December 2024
Mark in service was extremely helpful with repairs and goodwill. thanks
05 December 2024
With quality job performance have done the job I wanted!
04 December 2024
Was much better than expected.
04 December 2024
Prompt and courteous service from all staff involved. Great communication.
04 December 2024
Overall better experience than last time
04 December 2024
Mark is very good in the servicing team and always tries his best for the customers.
03 December 2024
I'm very happy with the work which they done
03 December 2024
The repair people fix the problem in the same time. Just amazing the people.
03 December 2024
No problems and great service.
03 December 2024
They carried out work they said they would
03 December 2024
The overall service and customer experience was good. However, an issue I had last year with the car wasn't solved last year in the same service but they were able to fix it this year without any problems. For this reason I had to pay same work twice
02 December 2024
I liked the videos and level of communication
02 December 2024
Kevin was very helpful in getting my job done
02 December 2024
Mainly because of a few people I was dealing with like Jackie and Shaun.
02 December 2024
Very satisfied
02 December 2024
Very efficient service - done within the timescale promised. Thanks to Reggie for first class, friendly service.
01 December 2024
Horrible
01 December 2024
Abbie was the agent that handled my service. she is very professional, well mannered and informative 10/10
01 December 2024
The X1 was in great condition when I picked it up.
01 December 2024
Brilliant customer service
01 December 2024
MOT done quickly and efficiently and car cleaned.
30 November 2024
As I mentioned great customer services
30 November 2024
my cat is always ready on the same day . The showroom is bright and welcoming. I like the nice touches like choice of a hot drink and comfortable chairs to sit if I have to wait. Also courtesy car wash is a great
29 November 2024
Because I told them the car is making noise when I'm turning right and they said they fixed it But that problem is still there. I have paid nearly a £1000 altogether. That's my complaint.
29 November 2024
All work completed efficiently
29 November 2024
Service advisor kept me updated
28 November 2024
Can't complain about anything as no problems experienced. Would be good if costs could be lower but the overall service I received was good.
28 November 2024
Called to confirm when car ready as requested
28 November 2024
Particularly service advisor Reggie - thank you
28 November 2024
Professional
28 November 2024
I was satisfied, the only small thing which detracted from me giving 5 stars was the loan car I received was a BMW 1 series, my car is a x5 7 seater so it was not really in line with what I would have expected.
27 November 2024
Staff are very welcoming and professional.
27 November 2024
I had to fill up air in all tyres after the service
27 November 2024
Booking, receptionist, service manager all great
27 November 2024
Service was good and Kevin provided updates.
27 November 2024
Yes, I am happy with the jobs are done at this centre.
27 November 2024
The service team did their best but as mentioned they had to order the part 3 times as the first 2 times the part came in faulty
27 November 2024
Thank you Abhi for making sure all the works are carried out and following up with me to make sure I am satisfied. It is always a pleasure to drive my car after a service at Sytner Chigwell.
27 November 2024
Abbie was very helpful and proactive in getting 4 new winter tyres although they could have been cheaper
26 November 2024
You offer a good service keep me informed of the progress on my car and always answer messages or calls promptly
26 November 2024
Great professional service from Wasim
26 November 2024
Very Satisfied with the end result
25 November 2024
Always within timescales given
25 November 2024
The price initially was different to what was previously given to me [a week's difference] I was told it because it's a different tyre. When the car was returned to me, I had to drive away with all four tyres deflated, too late to turn around.
25 November 2024
Got the job done asap
24 November 2024
Great staff
24 November 2024
Was kept updated
24 November 2024
Fully satisfied
23 November 2024
The moment I walked into the showroom the receptionists were warm and welcoming.
23 November 2024
Great customer service
22 November 2024
Absolutely dissatisfied with recent visit. Took car in for egr recall. However after i got the car back, surround view cameras stopped working and front camera and sensor issues since. Dealership have failed to take responsibility. Call made no reply
22 November 2024
Kevin was great and appreciated the video update
22 November 2024
Kept me upto date with everything
22 November 2024
Excellent prompt service to my car while I waited, with it washed before return all done in the morning.
13 February 2025
Not happy with the end car. I wanted leather seats and apparently we didn't order. Also didn't want the model shown and it is shown. Remember clearly requesting that. Also not happy with the limitations of the panoramic roof. Wish I didn't accept.