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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
761 ratings and 351 comments received in the last 90 days.
11 November 2024
Very good
11 November 2024
Daisie was lovely and took the time to explain everything about the car and the various forms that needed to be signed etc
09 November 2024
This is my 6th car from Sytner and I've dealt with Hayder Zulfiqar every time. Top professional, great knowledge and always looks after me.
07 November 2024
Very happy ??
06 November 2024
Updated regularly during delivery of the vehicle
04 November 2024
Jakir, Martin and Hayder were all brilliant and would highly recommend. Jakir especially communicated with me very well, was informative and kind and went above and beyond to make my first experience of buying a brand new BMW wonderful.
02 November 2024
Phil was excellent
01 November 2024
Hayder was helpful, knowledgable and professional. Always available to answer questions, sometimes out of hours
30 October 2024
A big thank you to Nick Horwood, who sat through all of our hundreds of questions, set up all our apps, helped with all the IT issues, links etc and also going through in detail what our new car had to offer and set it all up. He was so patient.
28 October 2024
It was an amazing handover from start to finish. The little touches and handover went smoothly and cannot thank Martin enough for everyhting.
26 October 2024
Very very satisfied also explained very well about buying and on contract. Felt very comfortable ti decide what i want.
25 October 2024
Very good
24 October 2024
As mentioned previously
23 October 2024
Jakir was excellent during the whole process. Very responsive and understood my needs. An excellent job.
23 October 2024
I have to give a special mention to Hayder. His communication, patience and willingness to get the sale over the line is second to none. He's the reason I will be buying another car from BMW Sytner chigwell and not forgetting the rest of the team in
18 October 2024
Tony Miller was very helpful, courteous and professional.
10 October 2024
Prompt and good service
09 October 2024
Haydar understands customer needs and requirements and tailors the service to match exactly
08 October 2024
Good communication, identified my requirements and got me a good deal
06 October 2024
Great support and communication from salesperson - Phil Wallington. Smooth process throughout
05 October 2024
Haymish was very patient with me as I suffer from very bad anxiety, so I was very nervous and found it hard to talk. When ordering the car he went through all the features and available options on the car.
03 October 2024
Very good
02 October 2024
I was very positively surprised at how good the experience was as my local BMW dealer doesn't provide a great customer experience. The new car was in the showroom ready for me to collect and I think this was an excellent way of presenting it
02 October 2024
Very satisfied with the service and delivery of my new car
01 October 2024
Amazing
01 October 2024
The experience from entering BMW Chigwell was welcoming. Professionalism shown from reception through to sales advisor
01 October 2024
The assistance from Nick Horwood was A*
30 September 2024
Philip was very attentive and helpful, going over every part of the process, and answering all questions I had.
29 September 2024
Very approachable staff and explanation was extra clearly
29 September 2024
Jakir was so helpful and explained everything so well.
29 September 2024
Excellent service throughout - made to feel like a valued customer and prompt delivery of the car
27 September 2024
Made to feel special and everything was clearly explained
26 September 2024
Excellent
26 September 2024
I was feeling unvalued as a long time and regular purchaser, i saw Nick Horwood at chigwell and he was super helpful and professional, he went above to help me feel valued again, and i purchased another X3 when i had virtually made up my mind not to.
24 September 2024
The dealership was great! Amazing Customer service, advice, and helped with any questions I had to answer and I had over 100 questions to ask they answered them all professionally. Well impressed. Thank you Bmw
22 September 2024
Upon the handover everything was clearly explained. Left the showroom feeling excited about driving my new car.
22 September 2024
The car was collected by my dad who advised the process was easy and efficient, with Phil ensuring all documentation had been signed by myself prior to his arrival. Delivery of the vehicle vs collection would have made it even better!
22 September 2024
Great salesman who helped us every step of the way. We made the deal on the Monday and the car was ready to collect on the Thursday. Very efficient.
20 September 2024
Very helpful
17 September 2024
Easily contacted and quick turn around
17 September 2024
Friendly and professional service throughout from Hayder and Amedeo. Could not fault them.
14 September 2024
From the initial discussion of which BMW model to choose until the delivery of my vehicle, the assistance and service I received was spectacular.
12 September 2024
All straight forward and easy to deal with
12 September 2024
There was a few nice touches when I collected my new car which made it more of an event
11 September 2024
The experience from first contact to delivery of the car was great. Everything was explained clearly by my Sales Person (Phil Wallington) - he did an excellent job at setting expectations and keeping the communication going, proactively providing etc
11 September 2024
Easy to purchase
10 September 2024
It was a really quick process from choosing a model we liked, finding a suitable car which was available, and getting it delivered. The after care has also been great.
10 September 2024
Great service
10 September 2024
No issues, seamless pickup and great service.
09 September 2024
Hayder took the time to run through the car with me so I could get the most out of my vehicle.
05 September 2024
Nothing too much trouble. All calls returned promptly and all questions answered. It's what I have become used to from Sytner and am pleased that their high standards are maintained
05 September 2024
Informative and brilliant service
04 September 2024
Very prompt service.
04 September 2024
Personable, reactive and genuine services from Sytner Loughton and Hayder
04 September 2024
Sytner Chigwell were excellent. Martin did a great job and kept me well informed during the buying process
04 September 2024
Everything was easy and smooth, there were no delays and we were kept updated.
29 August 2024
Good communication from Phillip.
28 August 2024
Phil and Amedeo went above and beyond customer service etiquette
28 August 2024
Honest and straight forward thanks to Nick
25 August 2024
I saw the car before it was valeted. It had the package on the car, I asked if they could keep the sticker on the logo on. They kept that promise and it was a very nice and classy experience. Big thank you to Hayder and Minnie!
22 August 2024
It was a very quick process from purchasing my new car to picking it up. Everything was easy to complete and very happy when picking up my new car.
20 August 2024
Very easy to deal with
13 November 2024
Did everything I asked in the correct amount of time.
13 November 2024
Reggie kept me up to date with the progress on my car and communication was clear. My issues were rectified and I was given a loan car whilst my car was in the workshop so I could normally go about my day. Would highly recommend him to others.
13 November 2024
Very happy to have my car cleaned also
13 November 2024
Keep you informed
12 November 2024
All good
12 November 2024
I was happy with all aspects of the service.
12 November 2024
The service was very efficient, but unfortunately the issue with the brake's squeeking wasn't resolved despite my highlighting it on the pre service email
12 November 2024
Experienced team
12 November 2024
From booking process to the day of service it was all handled very professionally . The car was returned with a nice wash as well .
12 November 2024
Her name was Abbi/Abbey i believe. She was wonderful throughout, giving me important updates and checking up afterwards to see if all was OK. Brilliant customer service
11 November 2024
The app doesn't allow you to book in two services - when queried was told to book it in as service as required. Dropped off my car - phone call about the brake fluid - MOT not included - need a better way to book in both - the MOT was carried out
11 November 2024
Friendly environment and excellent customer care
11 November 2024
Very nice and friendly. Thanks for sorting out my car
11 November 2024
Staff was unhelpful & arrogant
11 November 2024
Good service friendly staff
11 November 2024
No issues that weren't explained thoroughly
10 November 2024
Really helpful with the service and the time he told me it will be done by
10 November 2024
Really good explanations, all questions throughly answered.
10 November 2024
Good work fairly priced
10 November 2024
I find the service department very helpful and always keep me informed
10 November 2024
I've always had excellent service from everyone there
08 November 2024
Always provides a high level of customer service and satisfaction at this service centre. Staff and engineers are professional, friendly and efficient. Special mention for Reggie (my service rep) and the engineers in the workshop for a great service
08 November 2024
The service that was provided was done on-time and the video inspection afterwards of the vehicle was insightful.
07 November 2024
Always high quality service
07 November 2024
very nice service was my first time usually i go to stephen james and i definitely wasnt disappointed
07 November 2024
Everyone we dealt with was very kind, the building was very clean and well looked after.
07 November 2024
Good costumer service
07 November 2024
Friendly prompt service
07 November 2024
Very friendly and helpful
07 November 2024
I was extremely satisfied after the work was completed as it has fixed the issue on my vehicle
07 November 2024
Efficieny
06 November 2024
Because I like bmw
06 November 2024
Always good service
06 November 2024
Excellent service and MOT. Nice waiting area. Friendly staff
06 November 2024
Brilliant repair work completed on my vehicle.
06 November 2024
Every time I visit your branch the service is second to none.
06 November 2024
They have dealt with the issues of the car.
06 November 2024
Wasn't collected within a day, but was health with quick and good service
06 November 2024
During the car service in excellent time
06 November 2024
everything was high quality...
06 November 2024
I had no complaints or criticism so all went well
06 November 2024
I had a shaft seal leaked which required exhaust to be removed work has been done not according to my first appointment but this been done afterwards but after driving the car it's feels that exhaust hasn't been fixed or tightened properly it's loose
05 November 2024
top staff and quick service
05 November 2024
Very miserable receptionist had face down to the ground
05 November 2024
Got explanation and all info I wanted/needed
05 November 2024
Jandra once again was superb, kept me informed of the progress made on my vehicle and always there to provide good advice.
05 November 2024
I would reconsider owning a bmw. I was made to wait 3 hours one morning just for the lady to have the cheek to tell me "oh so sorry did no one tell you" making excuses they called me to say part has not arrived. I had to take another day off.
05 November 2024
Timely service
05 November 2024
At the reception, they were very nice and friendly, and the advisor who actually looked after my car explained everything clearly and gave me good advice about how to keep it in good condition.
05 November 2024
Service was excellent thanks to Jandra and her personality.
05 November 2024
Good service - easy to work with
05 November 2024
Sytner Chigwell are always courteous and polite, had a loan car this time which was a game changer. Would have got 5 stars but even though I dropped the car off before 07:30 it took until 17:30 for it to be ready.
05 November 2024
I was kept updated and all work was quickly
05 November 2024
Nothing not to like Could not fault the team
05 November 2024
Would give a 5 star except that waiting time is too long
05 November 2024
Waiting facilities are great. The complimentary car wash is terrible - why wash the car if you are going to stain it afterwards? Had to wait long time to be seen by the receptionist. Customer care was impersonal. No £100 works for a recall at centre
04 November 2024
Worst experince , rude and unprofessional
04 November 2024
Friendly reception, service adviser listened carefully to issues I had. Felt confident Chigwell would deal with it.
03 November 2024
Visited Sytner BMW Chigwell. Staff moved cars impatiently, nearly blocking me. Coffee quality was poor, unlike before. Saw cleaning staff handle beans after touching the floor without washing hands-maybe a training issue. Overall, disappointing exper
03 November 2024
Service was carried out on timely manner, vehicle inspection and resetting the service lights should be part of the major service and not charged extra.
03 November 2024
Friendly reception. Efficient service. Was able to work from the showroom. And the coffee was good.
03 November 2024
The engineers dealt with the problem promptly and looked at other issues that could cause my phone not to play from the left hand side speakers.
03 November 2024
Effective and efficient.
03 November 2024
Excellent Service
03 November 2024
Kept informed at all stages, pleasant and polite staff easy and quick drop off and return
03 November 2024
Professional
02 November 2024
From the moment the customer service girl said good morning and book me in. The service was seamless. The dealership kept me up to date and was prompt and well done with great communication. I want to only use this dealership to look after my car.
02 November 2024
Receptionist was a little rude. Tried to tell me that i should have confirmed the loan car with them even though i had it booked and confirmed on email. Then she said i was apparently lucky there was one available making out as if im the one to blame
01 November 2024
Very good service
01 November 2024
They went out of they way to help me
01 November 2024
Good communication, very slick
01 November 2024
Car MOT dealt with on time and efficiently
01 November 2024
Mark Peel ensured I had all my extra concerns and queries rectified in addition to the car being serviced
01 November 2024
Everything was handled by Reggie so worked well
01 November 2024
From booking in, being greeted and having the work completed was extremely smooth.
31 October 2024
I would give 6, but that option not available. It's the standard for main dealer service !
31 October 2024
Good communication Problem solved Car returns beautifully clean
31 October 2024
No issues what so ever quick and easy
31 October 2024
Understanding customers needs and dealt with promptly
31 October 2024
Was kept notified from start to finish with the tracking
31 October 2024
Friendly and professional all the time
31 October 2024
No customer value
31 October 2024
Made extra efforts to help me with my car and save me money
31 October 2024
Very very satisfied.
31 October 2024
Went beyond expectations
31 October 2024
Kevin was great there, dealt with him a view times now
31 October 2024
My car was dealt with efficiently and was thoroughly valeted before giving to me.
31 October 2024
Always so good and friendly.
31 October 2024
Craig was really helpful and explained everything clearly to me.
31 October 2024
Great reception staff - friendly and welcoming. The facilities are great - free tea and coffee, and wifi, so you can work while you wait for your car. The service staff do a great job and the follow up aftercare is brilliant.
31 October 2024
Great service, reliable, dependable. If one tiny thing could be improved... The valet clean missed some brake dust on the wheels ???
31 October 2024
Good service
31 October 2024
Excellent service especially from Jandra and Martin
31 October 2024
Communicated regularly and explained things clearly- big thanks to Kevin
21 October 2024
Everything was completed on time and was a smooth & easy process
21 October 2024
Excellent
21 October 2024
The same as I said above
21 October 2024
The gentleman who done for me the service was amazing!
21 October 2024
Macey my service manager wad great, she kept constant communication and made the overall service experience great and stressfree
21 October 2024
Fast service. Clear communication.
19 October 2024
Recall work carried out quickly and car returned in great condition
18 October 2024
The late start to servicing.
18 October 2024
.
17 October 2024
Good staff
17 October 2024
Detailed and within expectations of cost
17 October 2024
Overall amazing customer service, and very efficient
17 October 2024
Good service
15 October 2024
Booked for a vehicle inspection, break fluid check and MOT ONLY and selected options/charge at time of booking. Sytner decided to upgrade to a full service without confirming so we were 'surprised' by a larger bill when we went to collect the car
15 October 2024
Jandra Lukaite at Sytner Chigwell was very helpful in understanding my situation with my vehicle and having to go back and forth with the same problem. She went beyond what I expected. Asset to the team
14 October 2024
Very statisfied as helpful staff
14 October 2024
pleased with service
14 October 2024
Everything done completely. Car cleaned.
14 October 2024
Helpful technician dealing with the car service and answering any queries relating to the service.
14 October 2024
Very helpful
14 October 2024
Had to go back to fix an issue that occurred after the recall/service. Not ideal given the resulting inconvenience, but that said, the problem was fully owned by the Service team and resolved the following day
14 October 2024
Fairly satisfied with the service. The only downside is I'm still waiting to hear back about a price for a part on my car. Apart from that everything else is fine.
13 October 2024
I believe that Sytner went above and beyond. Although the fault wasn't located to put right, given the fault disappeared whilst in their care, every effort was made to find the fault. The fault has since not reappeared thankfully.
13 October 2024
Good quality service, Appointment booked very easily. Staff are very efficient and answer the telephone calls quickly.
13 October 2024
No issues of note
13 October 2024
From the beginning till the end, I have noticed that the receptionist was very friendly and the person took care of the service kept informing updates and answering all our questions. He was extremely friendly and helpful.
12 October 2024
sales advisor needs to be professional and show a friendly attitude, charging me for Ad Blue & NOT setting the pressures was very unprofessional of the BMW brand, baring in mind the issues I've already had; thats certainly not acceptable.
12 October 2024
Brilliant service all around
11 October 2024
I was extremely satisfied with the service provided by BMW Sytner Chigwell. The entire process was smooth and efficient, and the team addressed the issue promptly. I received regular updates throughout, and they even followed up with a call afterward
10 October 2024
Took car back for a recall was given a lovely pan vehicle, customer service was lovely
09 October 2024
I have been visiting here for the past 10 years and I have never had any issues.
09 October 2024
Happy with work carried out and after care service also
09 October 2024
From booking to collecting the car the experience has great
08 October 2024
All is Good but i mention one thing that when i made the service booking for X5 GO5 M50i for first time. On the drop of day i received a call from customer service that they dont have a part so my car is stuck 2 days on service center.
08 October 2024
The service is always excellent. Craig called me soon after I brought my car in and again later on to update me on some additional work that needed to be done.
08 October 2024
Mark was great and really helpful through the whole procedd
08 October 2024
I choose to do business at Sytner Chigwell because of how I get treated as a customer hence why I keep going back
08 October 2024
Kevin and the Team very efficient, good communication. Quick turnaround
06 October 2024
After every visit to the garage, new issues appear with the car caused by the mechanics. Things not connected or connected improperly. New dashboard and has damage on it.The navigation screen has been scratched, and other new scratches inside the car
06 October 2024
Very pleased with service from start to end
05 October 2024
As always, an absolutely efficient, professional and customer focused service provided from the initial phone call to book my vehicle in through to the moment I drove it away after the service recall
05 October 2024
Everything went smoothly within the time frame
05 October 2024
Quick efficient and friendly service
05 October 2024
Very satisfied
04 October 2024
Straight forward service
03 October 2024
Very efficient
03 October 2024
very good customer service. Especially Wasim has been dealing with my car repairs and services... very efficient and on point... will recomend him again.
03 October 2024
Great customer service
03 October 2024
Booking was straight forward and my service advisor Mark explained everything and kept me updated. Overall I received excellent service from Mark amd the rest of the team.
03 October 2024
As before, everything was excellent
02 October 2024
Service team was outstanding thanks to Richard and the team
01 October 2024
All the required services were done and my car washed / cleaned.
01 October 2024
Good service , with a smile and as per scheduled time
01 October 2024
All went well and on time.
01 October 2024
Quick, good service
30 September 2024
Richard was very helpful and a pleasure to deal with.
30 September 2024
Very good service
30 September 2024
soon service
30 September 2024
Abby's provided a good professional customer service. Kept me updated. A bit of a let down on the loan vehicle, can do with a wash.
30 September 2024
Everything to expectations
29 September 2024
I was looked after really well and always notified with everything going on about the vehicle.
29 September 2024
I just feel the things could have gone better and not have to sit and wait a further 2.5 hours the next day
29 September 2024
Very satisfied
29 September 2024
You let me drive out of BMWSytner Loughton with a dangerous Steering Wheel fault still not fixed , that's putting me in Danger now the steering wheel is stuck in a locked position now I can't drive the car. This will be my last BMW.
29 September 2024
Excellent support from the Sytner Bodyshop team . Dylan, Jackie and Sean were all fantastic
29 September 2024
They have supported me very well when I was there.
28 September 2024
Everything was vary good
28 September 2024
The lady that dealt with me was very helpful and informed me of everything that I needed to know
28 September 2024
Always get the best from Amy and Macy
28 September 2024
Efficient
27 September 2024
Very good service
27 September 2024
Yes, honest assessment and quality work
27 September 2024
I was phoned before any work was done and phoned work was completed
26 September 2024
Service team working very hard and they do a good job
25 September 2024
Fast and professional service.
25 September 2024
I am giving five star because my expectation was met at the moment I have no issue after the service I hope nothing happened.
24 September 2024
Abbie was great, polite and excellent customer service.
24 September 2024
High level of service and interest
24 September 2024
I'm happy I got my car fixed and back to quickly. Amy was helpful thanks
24 September 2024
Very helpful and efficient.
23 September 2024
Most experiences with Chigwell have been pleasant and very good customer service
23 September 2024
Organised and efficient
22 September 2024
See above
22 September 2024
Abbie was very helpful, explained how long the works were likely to take and kept me updated throughout.
22 September 2024
Very pleased with total experience
22 September 2024
Because your sytner bmw
21 September 2024
Professional service.
21 September 2024
Easy access, good friendly and efficient staff. Good communication.
21 September 2024
Great friendly service
21 September 2024
Work was fine and staff courteous
20 September 2024
The people that cleaned the car did not do so to the usual standard I have been accustomed to and totally forgot to clean the boot space of which I purposely left clear for cleaning
20 September 2024
**Review of BMW Service Experience** I recently took my car to a BMW service center, and while I have always appreciated the quality of BMW vehicles, my latest experience with their service department left me feeling quite disappointed. Upon arriva
20 September 2024
Disgusted! No stars. Repeatedly lied to. You do not deserve to be in business.
19 September 2024
It's a 5 star service. Faultless.
19 September 2024
Kevin was looking after me whilst my car was in service, Kevin was professional in his job, service was due month later but he said Kevin said will find out from Alpha bet where there to carry out or not, service was carry out but again had to
19 September 2024
They dealt with my issue professionally
19 September 2024
It was professional, helpful and quick.
19 September 2024
All done satisfactory
18 September 2024
Nothing to add. All seamless
18 September 2024
Craig was extremely helpful and friendly.
18 September 2024
My service was dealt with in a timely manner
18 September 2024
I sent email twice, noone knew anything about it
17 September 2024
Service team and mechanics all top notch
17 September 2024
Very friendly and professional staff. Also enjoyed the £5 free voucher the receptionist gave me for a cafe near by.
17 September 2024
Very helpful staff
17 September 2024
Good customer service
16 September 2024
Excellent service by Sytner Chigwell staff. Not such a great experience trying to book the car in with the knew central booking service
16 September 2024
Excellent service and kind staffs
16 September 2024
Everything was completed to a high standard and on time
16 September 2024
The assistant I believe her name was Amy, was always very helpful. Always went out of her way to call and update about progress.
16 September 2024
Helpful staff and professional
16 September 2024
Very satisfied
15 September 2024
Quick turnaround, easy pick up and drop off. Video report was useful
15 September 2024
Craig was very helpful and provided fantastic service.
15 September 2024
They were good and thorough
14 September 2024
very satisfied everything is perfect very happy with the service
14 September 2024
2nd time I've had to use Sytner Chigwell for tyres in a month and yet again excellent service
14 September 2024
Car returned in perfect condition
14 September 2024
Trouble free. No reason to say otherwise
14 September 2024
My service advisor Mark was great, he kept me informed and made the process hassle free
14 September 2024
Service was OK but 3 days after my dashboard indicated that I should put One liter of engine oil.Why?
14 September 2024
Excellent customer service, thank you for your help
14 September 2024
Everything was done in a timely fashion and I was kept well informed
14 September 2024
Customer care, Comms during service
14 September 2024
Unable to confirm if the Injector cleaning solution I had asked for @£7.99 had been added. Person looking after my account said it had but in my opinion guessed it had as it was not on my invoice.
13 September 2024
Everything handled very efficiently
13 September 2024
They called me immediately to clarify a point on my service notes and had the car cleaned and ready for me at the end of the day. All round smooth service.
13 September 2024
Absolutely great, only issue would be to correct my name it is Kinsella not Kingfellow ??
12 September 2024
All my questions were answered
12 September 2024
Slightly long wait for handover on pick up but otherwise efficient - work advised clearly for next service.
11 September 2024
I was satisfied
11 September 2024
All explained to me including cost before work started
11 September 2024
Amy went above and beyond to satisfy the service I received
11 September 2024
All works completed on time.
11 September 2024
The check was undertaken in a timely manner. Video difficult to hear.
11 September 2024
Thank you for the complimentary cleaning of my car after my European tour - so sorry
10 September 2024
Polite & friendly staff.
10 September 2024
It was a smooth process.
10 September 2024
Car was sparkling clean once serviced
09 September 2024
All OK but repair estimate was incorrectly advised and I would have been charge a significantly higher price has i not queried the estimate
09 September 2024
Excellent staff and excellent service.
09 September 2024
The service advisor was extremely rude and did not resolve the issue I also have noticed that my cars bodywork was damaged while being serviced which has put me off returning to the dealership
09 September 2024
Caring and excellent customer service
09 September 2024
Every thing was relayed back to me perfectly
08 September 2024
Nice staff, waiting area is comfortable enough, decent coffee
08 September 2024
Work completed with no issues
07 September 2024
I'm always confident that my car is in good hands and will be looked after, with the appropriate work carried out to a very high standard.
07 September 2024
Friendly and efficient
07 September 2024
Prompt attention was paid to my concerns. Sandra was very helpful.
07 September 2024
Very good communication - everything was made as simple as possible for me on the day
03 September 2024
I didn't register for an MOT but it was due / revenue opportunity for you unless it was meant to be checked
03 September 2024
Love the complementary visual checks on the car. Five stars if services are a bit cheaper.
03 September 2024
I have received beyond amazing service from both Mark & Haider at the Chigwell branch. They have understood our needs/ wants and limits as customers and done all they can to deliver a truly tailored experience.
02 September 2024
Dan bushby was great to deal with
01 September 2024
Price as agreed prior to commencement of works Good Quality
01 September 2024
As I mentioned earlier, it was purely the customer service I recieved from Molly at BMW Chigwell I am completing this survey. She did absolutely amazing.
01 September 2024
It was completed on time and the customer service was excellent.
29 August 2024
Always helpful
29 August 2024
I was contacted with regular updates throughout the duration of works (about 1.5weeks). And all works was carried out under warranty. Jandra made the whole experience seem stress free.
29 August 2024
Reggie Witham Was able to get me in at a convenient time, although not cheap it was made palatable by his assistance.
29 August 2024
Very kind and helpful staff
29 August 2024
Great communication
29 August 2024
Speedy and informative
29 August 2024
Both Abbie & Reggie were very welcoming and kept me updated at all times.
28 August 2024
Really appreciated the video, confirming all well with the card and the reception was very helpful as well .
27 August 2024
I've consistently received high-standard service at Sytner BMW in Chigwell, from booking to handover. They thoroughly inspect my car and provide a video link detailing its health. I'm very happy with the service and will continue visiting the same de
26 August 2024
They communicated everything very well
26 August 2024
Very smooth with the way they dealt with everything
26 August 2024
Helpful
26 August 2024
Friendly service and completed within the allocated timeframe. Provided updates through the service.
26 August 2024
The service was overall very good. My only gripe was regarding run flat tyres. Not a great experience re having it replace and 2 weeks later it was punctured and told to replace with another one immediately. Very costly considering the cost of livin.
26 August 2024
If they had organised them selves my additional day off work could have been avoided. No urgency is shown in this, as the recall letter actually states that it is a dangerous fault.
25 August 2024
Servicing and process went smoothly without much waiting
25 August 2024
Good quality ??
25 August 2024
Good job
25 August 2024
I'm very happy with the service I received on the day. The lady at the reception desk was very polite and friendly , I forgot her name. I will gladly recommend Sytner BMW at Chigwell to friends
25 August 2024
Engineer explained all very clearly
24 August 2024
No problems
24 August 2024
Very happy with the service. From drop off to pick up it was a smooth and easy transition. The receptionist and service handler was very informative and pleased with how well it went.
24 August 2024
Very professional,
24 August 2024
The efficiency showed by the staff throughout my visit.
24 August 2024
Prompt notice of service requirements and service completion.
24 August 2024
Everything was perfect
22 August 2024
The lady who dealt with me was very professional and courteous. Great asset to the team :-)
22 August 2024
All staff superb
21 August 2024
This is a showroom where I bought my car the Customer Services great and the after sales treatment is superb and that's very important to me
21 August 2024
Quick
21 August 2024
Quick and efficient service
21 August 2024
Very friendly and efficient
21 August 2024
Mark knows each and every customer and car. He is willing and to go an extra mile and resolving any concerns. I have never had to deal with a problem he is meant to solve in all my encounter with him in the past years I have been involved with him.
21 August 2024
Overall experience was good no issues.
20 August 2024
Perfect ??
20 August 2024
As above - a great service from start to finish with plenty of communication
20 August 2024
Everyone idealt with was very professional. Abigail was simply the best in communication and knowledge.
12 November 2024
I was very happy with the handover at the BMW centre, Nick Norwood was very helpful he explained everything from the purchase to the day of collection.