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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
718 ratings and 334 comments received in the last 90 days.
11 January 2025
Fisnik was amazing from start to finish, always answered any question or concern I had quickly and with care.
08 January 2025
Nothing was to much trouble for Nick
08 January 2025
Amazing service, turnaround of 2 weeks since the initial application day! Amazing delivery time especially during the festive season.
07 January 2025
Always best services.
02 January 2025
It was quick easy and painless
01 January 2025
Just very easy
29 December 2024
The sales man was very helpful.
28 December 2024
Excellent service from Nick
28 December 2024
I would go back
28 December 2024
Buying a luxury car is a major undertaking and the sales team answered all my questions well. Nick Horwood at BMW Sytner Chigwell was brilliant.
14 December 2024
Have used for many years and always the top service
09 December 2024
Always on hand to answer any questions, car arrived within time stated.
02 December 2024
Very satisfied again phill was amazing
27 November 2024
Nick talked me through the vehicle in detail
25 November 2024
Excellent intro given by Daisy and Hyder
21 November 2024
Excellent experience. Nick took his time to go through all the features of my new car and did not rush things. I have recommended him to my friend
20 November 2024
Looked after on the day with comms. Also Tom did all the paperwork for my existing car I had to return to Alphabet.
16 November 2024
All good
12 November 2024
I was very happy with the handover at the BMW centre, Nick Norwood was very helpful he explained everything from the purchase to the day of collection.
11 November 2024
Daisie was lovely and took the time to explain everything about the car and the various forms that needed to be signed etc
11 November 2024
Very good
09 November 2024
This is my 6th car from Sytner and I've dealt with Hayder Zulfiqar every time. Top professional, great knowledge and always looks after me.
07 November 2024
Very happy ??
06 November 2024
Updated regularly during delivery of the vehicle
29 January 2025
Kevin was very helpful in answering my questions over the phone and via email even after the service was performed.
29 January 2025
Lady who looked after me was efficient and clear
29 January 2025
Service reception were very friendly as usual,
29 January 2025
Easy to deal with
29 January 2025
Very professional service
28 January 2025
No problems checking in and pick up
28 January 2025
Everything was simple and efficient
28 January 2025
Kept me informed as to what I might expect regarding the timing of the car service as a job.
28 January 2025
Good service provided
27 January 2025
The service was excellent from start to finish. Couldn't have asked for any better.
27 January 2025
Macey whom I dealt with was extremely pleasant and helpful
27 January 2025
Not customer friendly!
27 January 2025
Reggie was great
27 January 2025
Good comms, good timescale, friendly welcome
27 January 2025
Service advisors Kevin and Amy were professional and friendly. The technician who came out for a drive with me was also very professional and knowledgeable. Overall all great service from all the staff and I was kept informed throughout.
26 January 2025
Quick fast service very helpfull staff
26 January 2025
Was given a temporary car which was very good quality. My repair wasn't rushed
25 January 2025
The staff were very friendly and a very professional service. As a pensioner now the only downside was the cost. Approximately an hour or so's work, it was a bit expensive.
25 January 2025
Staff were spot on and it was quick and open till 7 made it a lot easier for me. Bonus car was washed
25 January 2025
Very friendly team and all person
24 January 2025
Customer service is top notch and I always leave BMW Loughton with a smile on my face.
23 January 2025
Swift efficient customer experience.
23 January 2025
Superb service
23 January 2025
There is room for improvement. For example call the client on time to know roughly how long it will take once the car is dropped
23 January 2025
All work done in time frame given at start. I was kept informed of progress and completion promptly and was talked through any future issues at hand over, and all done in friendly manner.
23 January 2025
nothing to flag
22 January 2025
Professional service.
22 January 2025
I have always had very good experiences
22 January 2025
Issue was rectified while i waited
21 January 2025
Took way too long for the coolent go be replaced and not even offered a courtesy car for the day. The clean of the car was poor and a fag box was left in my car whoever cleaned it. Receptionist too busy playing games on her phone at the end of day
21 January 2025
100% happy with all aspects of my service - had car booked in all day, but needed the car quicker - I had my car back in 1.5 hours - staff went out of their way to help - perfect.
21 January 2025
Mia was excellent- car was ready quickly
21 January 2025
Any member of staff I came across was really friendly - Abby who looked after my car was really professional and kept me well informed about the progress of my car.
21 January 2025
My car was taken for MOT and service at the allotted time. I was kept fully informed at every stage of the service. All issues with the vehicle were dealt with to my satisfaction and the car was cleaned and washed and ready within 2 and a half hour's
21 January 2025
Everything was done quickly
21 January 2025
I had a health check video at the end of my service explaining the status of my vehicle and advising me what needs changing.
21 January 2025
I was regularly updated and job finished on time.
20 January 2025
Fault repaired at 50% of the cost. So happy with that
20 January 2025
On past occasions we have often found it difficult to speak to the right person to get progress updates, but Kevin was very different. He kept us updated, discussed options and cost. These things all made the process much easier. How things should be
20 January 2025
Every element of service is ok.
20 January 2025
Very very poor job of cleaning car. Large areas of dirt left behind on the paint work. Very shoddy work and never happened before. Inside was not that clean either.
20 January 2025
Good ,very friendly and very polite people, very happy with the service
19 January 2025
Again, ai think it is expensive.
18 January 2025
Would have been 5 stars but the car was late back and therefore I couldn't wait for it to be washed. However I did get a £25 discount.
18 January 2025
Excellent customer service and very helpful
18 January 2025
Because I'm very grateful with the people
18 January 2025
Nothing to find fault with
17 January 2025
Had to chase around between sytner highwycome and sytner chigwell to get updates on the issue. No help from chigwell initally to contact bmw for warranty coverage, overall wont buy from sytner or bmw again.
17 January 2025
Slight disappointment that car is having to go back in to be investigated after EML came back on a week later for one of the same fault codes.
16 January 2025
Well catered for. Excellent quality work.
15 January 2025
This is probably the first time that I can say I have received service after the point of sale that was equivalent to the level we received prior to purchase.
15 January 2025
Abby was superb throughout
15 January 2025
Kevin went out of his way to resolve an issue with the leasing company maintenance contract.
15 January 2025
Quick and happy
14 January 2025
Didn't order required part as I was told you were going to resulting in having no car for 24 hours. Didn't advise me that you don't take cash, which caused me a problem when collecting car. Car was driven with windscreen covered in ice, no visibility
14 January 2025
It was very nice and accommodating and done the job in a good amount of time.
14 January 2025
Improved communication would have given full marks, we were looked after when there in person, over the phone I felt forgotten. Also recorded service video was so hard to hear what was being said, tell the service techs to slow down when they speak
14 January 2025
Polite and helpful staff car nice and clean
14 January 2025
PROMPT SERVICE
14 January 2025
Very good
14 January 2025
Craig was amazing
14 January 2025
Very satisfied with Macey
14 January 2025
Abbie has been in contact with us to talk about the faults that the workshop did not rectify and is feeding this back to the workshop
14 January 2025
Booking was easy, they took the car in, did what was needed and kept me fully informed about the progress.
14 January 2025
Customer service was excellent,
13 January 2025
The Agent Regfie was very helpful polite and professional.
12 January 2025
Excellent
12 January 2025
Amazing service
11 January 2025
Polite and efficient
11 January 2025
I was happy
10 January 2025
I got my car back within the day and Mia took care of me.
09 January 2025
Abbie Cross kept me fully updated on my repair which was really good and provided excellent service
09 January 2025
Yandra service manager was really helpful and understanding. Kept me informed of all the works that needed to be done and got me back on the road as quickly as possible. As the car is needed for work this was really appreciated
09 January 2025
Communication
09 January 2025
Fully inspected pre MOT. Most garages let MOT fail. Not here
09 January 2025
Upon dropping off the car, was given a call from Abigail regarding the cost of the brake service before the anymore the work was started and time it would take to complete.
09 January 2025
on arrival was welcomed very well
08 January 2025
I can't think of anything that could be improved
07 January 2025
I wish I was given some options for a cheaper way to pass the MOT
05 January 2025
Did what they said and kept me updated.
05 January 2025
Works carried out we're done with no issues. Happy with the outcome
04 January 2025
Very helpful and caring staff at the reception
04 January 2025
Excellent service
02 January 2025
Very poor, lack of care shown resulting in damage
30 December 2024
Very good service
30 December 2024
Good people and staff
28 December 2024
Done the job well no issues
28 December 2024
I was happy it cost less than expected but not knowing why the sensors weren't working for the 3rd time in 2 years is poor and just saying maybe it's the run flat tyres is lazy.
26 December 2024
Amazing service
25 December 2024
Incredible service, especially sorting out a charger for my laptop when waiting.
25 December 2024
Service would get 5 stars but there was one small issue was that we were told the check would take 45 mins but it took 2 hours.
24 December 2024
I was kept updated throughout
24 December 2024
Very good experience. Some of the advisory issues that arose could have been explained better
23 December 2024
Speed of getting my vehicle serviced and MOT was quick. They knew I was waiting so I didn't have to hang around all day. Staff were polite and welcoming
23 December 2024
I think that comms could have been im
23 December 2024
From past experience, this was a very good job
22 December 2024
Always very welcoming keep you updated and take on board everything you say and generally just do the job very well
22 December 2024
Service advisor was pleasant courteous and professional at all times, communicating any issues with the technician expeditiously.
22 December 2024
Could tell car was serviced & was washed
22 December 2024
Helpful. Special mention to Reggie and Richard for helping me with the problem. Thank you.
22 December 2024
Excellent service
20 December 2024
Everything was timely. I was kept up to date with the progress and the servicing was completed within the timescales suggested. The video of the visual check was a nice touch.
19 December 2024
Fisnik was really efficient and explained all the suitable cars which I maybe interested in. I provided him with all the information and he guided me best in choosing the best car for me.
19 December 2024
Always friendly and helpful
19 December 2024
My service advisor, Abbie Cross, was very friendly and extremely helpful with raising the warranty claim and providing updates over phone and email.
19 December 2024
Kept informed and work carried out efficiently.
18 December 2024
Craig was fantastic and the car was repaired quicker than I anticipated.
18 December 2024
Always great service.
18 December 2024
Well looked after
18 December 2024
Showroom is excellent and all staff very friendly Jackie Everett was extremely helpful and very efficient and friendly.
17 December 2024
Based on the service i received the staffs are great with versed experience
17 December 2024
Great service
16 December 2024
Good service
16 December 2024
Services
16 December 2024
Customer service agent was friendly and called me next day to ask how the car behaving. 5 stars to him.
16 December 2024
Very good
16 December 2024
As above, no prior advisement relating to costs of work.
16 December 2024
Quick, easy and straight forward. Staff are really helpful and i was kept informed at all stages. Jandra was easy to deal with, really friendly and showed concern and sense of care which is good to see.
16 December 2024
All actions carried out effecting and with clear communications
15 December 2024
Great service at Sytners Chigwell! Easy booking, flexible options to leave the car or wait, and consistently excellent over the years. Communication is key, and Mark Peel was fantastic. If Mark sees this-thank you from the owner of E7AOO!
15 December 2024
Fast prompt professional efficient friendly from Wasim
15 December 2024
Wash was awful, long wait time.
14 December 2024
Disorganised.
14 December 2024
I don't really think I was satisfied bmw is not the same it's has changed with customers as been loyal customers always got my service done from bmw I am disappointed to be honest never got discount then that's were loyalty comes to end and unfortuna
14 December 2024
All good
14 December 2024
My service handler Craig was very assuring of what needed to be completed on my vehicle, and I was satisfied when I received it back.
14 December 2024
Friendly service
13 December 2024
Good communication
12 December 2024
Friendly, professional service. Pleasant and easy to follow updates using the app.
12 December 2024
MOT done within time frame agreed.
11 December 2024
good service
11 December 2024
Absolutely cow boys are these guys. The sooner chigwell is not worthy of.dealership. staff is very rude .
11 December 2024
Work carried out in a professional manner at the agreed cost
10 December 2024
Everything that was asked to be done plus extra - cleaned car which was greatly appreciated. The countersigning and photos taken were spot on, demonstrating you know your business and what insurers need (smooth transaction with no issues ????)
10 December 2024
organised and helpful .
10 December 2024
After initial mishap with receptionist, and even though I asked her if she could find out how I can avoid issue with communication upon booking again, only 4 her to dismiss me she's with a client & will see me after, but never did, Wasin A was amazin
10 December 2024
Good
09 December 2024
Service was done in good time and car was also cleaned
09 December 2024
Fitted me in same day, resolved issue, car returned repaired & valeted
09 December 2024
Keep you informed discuss work going to be done feel comfortable asking questions outstanding service
09 December 2024
Abbie Cross was our contact at Loughton very professional and kept us informed well done Abbie
08 December 2024
Drivers airbag was replaced and car washed more than 30 minutes of the estimated time I had a query about the capacity of oil in the 2.0 F32 which the young lady was very helpful to confirm the quantity pass on my thanks to her.
08 December 2024
.
08 December 2024
Everything was fine. My issues were that I was told I'd be paying a certain price and it ended up being more than what I was told and it being a shame that bmw do not add on parts to old cars out of the factory. I'd rather add stuff with bmw directly
08 December 2024
great staff knowledge and having the manager meet you at the front door is a great personal touch, and he introduced him self as Peter not Mr which made my wife very comfortable
08 December 2024
Good service provided
07 December 2024
The team were great and the service was prompt. Reggie goes that extra mile for customers
06 December 2024
Recently I serviced my car and they didn't record in my car system the Service of my car.
06 December 2024
Polite staff and pleasant environment
06 December 2024
The recall visit was quick and swift and I just really enjoyed the experience. No hassle or faff
06 December 2024
Mark in service was extremely helpful with repairs and goodwill. thanks
06 December 2024
No issues.
05 December 2024
With quality job performance have done the job I wanted!
04 December 2024
Prompt and courteous service from all staff involved. Great communication.
04 December 2024
Overall better experience than last time
04 December 2024
Mark is very good in the servicing team and always tries his best for the customers.
04 December 2024
Was much better than expected.
03 December 2024
The repair people fix the problem in the same time. Just amazing the people.
03 December 2024
No problems and great service.
03 December 2024
The overall service and customer experience was good. However, an issue I had last year with the car wasn't solved last year in the same service but they were able to fix it this year without any problems. For this reason I had to pay same work twice
03 December 2024
I'm very happy with the work which they done
03 December 2024
They carried out work they said they would
02 December 2024
I liked the videos and level of communication
02 December 2024
Kevin was very helpful in getting my job done
02 December 2024
Very efficient service - done within the timescale promised. Thanks to Reggie for first class, friendly service.
02 December 2024
Mainly because of a few people I was dealing with like Jackie and Shaun.
02 December 2024
Very satisfied
01 December 2024
The X1 was in great condition when I picked it up.
01 December 2024
Brilliant customer service
01 December 2024
Horrible
01 December 2024
MOT done quickly and efficiently and car cleaned.
01 December 2024
Abbie was the agent that handled my service. she is very professional, well mannered and informative 10/10
30 November 2024
my cat is always ready on the same day . The showroom is bright and welcoming. I like the nice touches like choice of a hot drink and comfortable chairs to sit if I have to wait. Also courtesy car wash is a great
30 November 2024
As I mentioned great customer services
29 November 2024
Service advisor kept me updated
29 November 2024
Because I told them the car is making noise when I'm turning right and they said they fixed it But that problem is still there. I have paid nearly a £1000 altogether. That's my complaint.
29 November 2024
All work completed efficiently
28 November 2024
Can't complain about anything as no problems experienced. Would be good if costs could be lower but the overall service I received was good.
28 November 2024
Called to confirm when car ready as requested
28 November 2024
I was satisfied, the only small thing which detracted from me giving 5 stars was the loan car I received was a BMW 1 series, my car is a x5 7 seater so it was not really in line with what I would have expected.
28 November 2024
Particularly service advisor Reggie - thank you
28 November 2024
Professional
27 November 2024
Service was good and Kevin provided updates.
27 November 2024
Staff are very welcoming and professional.
27 November 2024
I had to fill up air in all tyres after the service
27 November 2024
Thank you Abhi for making sure all the works are carried out and following up with me to make sure I am satisfied. It is always a pleasure to drive my car after a service at Sytner Chigwell.
27 November 2024
The service team did their best but as mentioned they had to order the part 3 times as the first 2 times the part came in faulty
27 November 2024
Yes, I am happy with the jobs are done at this centre.
27 November 2024
Booking, receptionist, service manager all great
27 November 2024
Abbie was very helpful and proactive in getting 4 new winter tyres although they could have been cheaper
26 November 2024
Very Satisfied with the end result
26 November 2024
You offer a good service keep me informed of the progress on my car and always answer messages or calls promptly
26 November 2024
Great professional service from Wasim
25 November 2024
The price initially was different to what was previously given to me [a week's difference] I was told it because it's a different tyre. When the car was returned to me, I had to drive away with all four tyres deflated, too late to turn around.
25 November 2024
Always within timescales given
25 November 2024
Got the job done asap
24 November 2024
Great staff
24 November 2024
Fully satisfied
24 November 2024
Was kept updated
23 November 2024
The moment I walked into the showroom the receptionists were warm and welcoming.
23 November 2024
Great customer service
22 November 2024
Kept me upto date with everything
22 November 2024
Kevin was great and appreciated the video update
22 November 2024
Excellent prompt service to my car while I waited, with it washed before return all done in the morning.
22 November 2024
Absolutely dissatisfied with recent visit. Took car in for egr recall. However after i got the car back, surround view cameras stopped working and front camera and sensor issues since. Dealership have failed to take responsibility. Call made no reply
21 November 2024
Problem resolved but had to wait a while for parts to fix the vehicle.
21 November 2024
Fast and efficient
21 November 2024
The service experience was handled perfectly by Reggie. He managed expectations on timing and ensured the works were carried out within a reasonable time. Reggie's client care is 10/10.
21 November 2024
Good service
21 November 2024
Work completed on time; very pleasant environment in which to wait.
21 November 2024
Since purchasing my car I have always had Wasim look after all my car needs and he is exceptional when it comes to customer service, product knowledge, politeness and just going the extra mile. He is an asset to the team :)
20 November 2024
There were minor bodywork faults with my car which were all taken care of thanks to Jackie who managed this with a duty of care and assurance. I'm pleased she was able to resolve all the issues and I walked away with genuine confidence!
20 November 2024
Top
20 November 2024
Excellent customer service and in store facilities to enable me to have a coffee, breakfast bar and work on my laptop whilst waiting for the car to be service.
20 November 2024
Very impressed, very helpful and on time
20 November 2024
Excellent service. Abigail explained about what was to be done.
20 November 2024
Scheduled work completed satisfactorily. Clean and pleasant reception area.
20 November 2024
Car ready on time
20 November 2024
If there were more Amy's in this world it would be a better place
20 November 2024
I had requested a software update on the car however this was missed so the car had to go back in the next day which could have been inconvenient but otherwise the service provided was excellent.
19 November 2024
Efficient service
19 November 2024
Questions answered , work required explained. Quick car wash a big bonus.
19 November 2024
Down to my service advisor Kevin Lewis, looks after both my m5 and 5 touring.
19 November 2024
Problem was solved very professionally and quickly Customer service was excellent
19 November 2024
Both Ricki (service manager) & Kevin went out of there way to help as much as possible to helpwith any issues I had
19 November 2024
Service was fine.
19 November 2024
TIMESCALES KEPT TO AND WORK CARRIED OUT AS AGREED
18 November 2024
Mia was excellent
18 November 2024
All went very stand my car was ready on tlme
18 November 2024
Friendly and efficient customer service
18 November 2024
Mark and his team made sure everything was handled well and followed up with a phone call the following day to check the car was performing as expected.
18 November 2024
Service carried out in good time , liked video of checks carried out.
18 November 2024
Fantastic, always great customer service
18 November 2024
Not the easiest bmw centre to get to, but it is okay
18 November 2024
Friendly staff
18 November 2024
Excellent
18 November 2024
The guy in charge of my service made things go smoothly. Unfortunately it's been a few weeks and I can't remember his name.
18 November 2024
Very good customer service experience polite and was provided updates throughout the day. Overall the team was excellent
17 November 2024
Kevin who did the car service put my mind at ease
17 November 2024
Waseem was assigned to oversee my servicing. However, he did not bother to update me. Moreover, he completely ignored or forgot something I mentioned and did not sort it out. He did not even have the courtesy to inform me or call me.
17 November 2024
It was a great experience, first class service from the person on the front desk and from Mark in the service department. All very smooth.
17 November 2024
Easy to deal with
15 November 2024
Efficient as mentioned above
15 November 2024
Very good
15 November 2024
Removed my steering cover and replaced with new one didnt ask if i wanted to keep my old one as it was custom
15 November 2024
All service Items explained with Pricing
14 November 2024
Reggie was exceptional. A real credit to the team, highly knowledgeable, professional and courteous. Highly recommended. Thank you once again Reggie.
14 November 2024
My car required a service, an MOT & some faults rectified before the lease return. All the required work was completed to a high standard with no problems.
14 November 2024
the car was nicely cleaned when i picked it up and although one probably pays a premium having it serviced at BMW i thought the final price was acceptable.
14 November 2024
Jackie and her body work team were excellent in carrying out the work on repairing the alloy wheels. The service did not go so well as I had to return the car after the weekend to replace a faulty spark plug after losing engine compression.
14 November 2024
I'm quite satisfied. The staff were kind, informative and treat customers with a level of professionalism and respect that I don't think can't be replicated. I am highly appreciative of the staff and will be coming back.
14 November 2024
Good environment to work while at you wait. There's not enough working plugs sockets at the desk so limited seat if you need to charge a device.
14 November 2024
Looked after their customers.
13 November 2024
Very happy to have my car cleaned also
13 November 2024
Reggie kept me up to date with the progress on my car and communication was clear. My issues were rectified and I was given a loan car whilst my car was in the workshop so I could normally go about my day. Would highly recommend him to others.
13 November 2024
Did everything I asked in the correct amount of time.
13 November 2024
Keep you informed
12 November 2024
Her name was Abbi/Abbey i believe. She was wonderful throughout, giving me important updates and checking up afterwards to see if all was OK. Brilliant customer service
12 November 2024
The service was very efficient, but unfortunately the issue with the brake's squeeking wasn't resolved despite my highlighting it on the pre service email
12 November 2024
I was happy with all aspects of the service.
12 November 2024
Experienced team
12 November 2024
From booking process to the day of service it was all handled very professionally . The car was returned with a nice wash as well .
12 November 2024
All good
11 November 2024
Good service friendly staff
11 November 2024
Staff was unhelpful & arrogant
11 November 2024
Very nice and friendly. Thanks for sorting out my car
11 November 2024
Friendly environment and excellent customer care
11 November 2024
The app doesn't allow you to book in two services - when queried was told to book it in as service as required. Dropped off my car - phone call about the brake fluid - MOT not included - need a better way to book in both - the MOT was carried out
11 November 2024
No issues that weren't explained thoroughly
10 November 2024
I've always had excellent service from everyone there
10 November 2024
I find the service department very helpful and always keep me informed
10 November 2024
Good work fairly priced
10 November 2024
Really helpful with the service and the time he told me it will be done by
10 November 2024
Really good explanations, all questions throughly answered.
08 November 2024
The service that was provided was done on-time and the video inspection afterwards of the vehicle was insightful.
08 November 2024
Always provides a high level of customer service and satisfaction at this service centre. Staff and engineers are professional, friendly and efficient. Special mention for Reggie (my service rep) and the engineers in the workshop for a great service
07 November 2024
Friendly prompt service
07 November 2024
Very friendly and helpful
07 November 2024
I was extremely satisfied after the work was completed as it has fixed the issue on my vehicle
07 November 2024
Efficieny
07 November 2024
Always high quality service
07 November 2024
very nice service was my first time usually i go to stephen james and i definitely wasnt disappointed
07 November 2024
Everyone we dealt with was very kind, the building was very clean and well looked after.
07 November 2024
Good costumer service
06 November 2024
Always good service
06 November 2024
Brilliant repair work completed on my vehicle.
06 November 2024
Every time I visit your branch the service is second to none.
06 November 2024
They have dealt with the issues of the car.
06 November 2024
Wasn't collected within a day, but was health with quick and good service
06 November 2024
During the car service in excellent time
06 November 2024
everything was high quality...
06 November 2024
I had no complaints or criticism so all went well
06 November 2024
Because I like bmw
06 November 2024
I had a shaft seal leaked which required exhaust to be removed work has been done not according to my first appointment but this been done afterwards but after driving the car it's feels that exhaust hasn't been fixed or tightened properly it's loose
06 November 2024
Excellent service and MOT. Nice waiting area. Friendly staff
05 November 2024
top staff and quick service
05 November 2024
Very miserable receptionist had face down to the ground
05 November 2024
Got explanation and all info I wanted/needed
05 November 2024
Jandra once again was superb, kept me informed of the progress made on my vehicle and always there to provide good advice.
05 November 2024
I would reconsider owning a bmw. I was made to wait 3 hours one morning just for the lady to have the cheek to tell me "oh so sorry did no one tell you" making excuses they called me to say part has not arrived. I had to take another day off.
05 November 2024
Timely service
05 November 2024
At the reception, they were very nice and friendly, and the advisor who actually looked after my car explained everything clearly and gave me good advice about how to keep it in good condition.
05 November 2024
Service was excellent thanks to Jandra and her personality.
05 November 2024
Good service - easy to work with
05 November 2024
Sytner Chigwell are always courteous and polite, had a loan car this time which was a game changer. Would have got 5 stars but even though I dropped the car off before 07:30 it took until 17:30 for it to be ready.
05 November 2024
I was kept updated and all work was quickly
05 November 2024
Nothing not to like Could not fault the team
05 November 2024
Would give a 5 star except that waiting time is too long
05 November 2024
Waiting facilities are great. The complimentary car wash is terrible - why wash the car if you are going to stain it afterwards? Had to wait long time to be seen by the receptionist. Customer care was impersonal. No £100 works for a recall at centre
23 January 2025
When we came to collect the car, Daisie patiently showed me all the functions. She made the whole process of purchasing the car easy and fun. A fantastic service received! Thank you Daisie