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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
442 ratings and 223 comments received in the last 90 days.
07 July 2025
My experience at the BMW Centre for the purchase and delivery of my new car was outstanding. Daisy was excellent and she made the process effortless and was handled with professionalism.
04 July 2025
Am very satisfied with the way how the treaded me during the purchase of the car plus during the delivery they explained to me everything what I needed..
04 July 2025
Communication was perfect the whole time
03 July 2025
Nick Horwood was a great help, and gave superb service.
01 July 2025
Some change in sales personnel after initial purchase but all fine once notified new car available
26 June 2025
I couldn't be more satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. From start to finish, the entire process was seamless, professional, and genuinely enjoyable.
24 June 2025
Very quick service, Was helped to choose What suited my needs.
19 June 2025
Fantastic
17 June 2025
Very helpful , efficient and smooth process and without any pressure
16 June 2025
quick turnaround to collect my vehicle
13 June 2025
I marked 5 star as the centre on the whole was good, there was a few times though that my messages left with Reception were not passed on resulting on me having to chase. Once this was identified the Reception were reprimanded.
10 June 2025
There was no problems, got my brand new car in 2 weeks
06 June 2025
very satisfied with transition This time I found it easy not stressful
04 June 2025
Daisie Harris was amazing ???? I felt comfortable talking though my options with her, again her knowledge and expertise around the products I couldn't fault. The level of communication from the invitation in at the event to collection was 10 out 10
03 June 2025
The experience was relaxed, I didn't feel rushed into anything and could take as much time as needed. Phil offered us beverages and snacks while we were there which was also nice.
01 June 2025
No complaints from me, my queues were dealt with promptly.
30 May 2025
Was kept in the loop and all my questions were answered
29 May 2025
Jaff and his colleagues were great
23 May 2025
Bilal was excellent from start to finish
21 May 2025
Haymish made this super easy and was so kind to work with making sure we could attend on the day and kept us informed and upto date Everything was smooth and sorted out it was a great experience
19 May 2025
everything eas very easy
09 May 2025
the sales man was very good and communicative
07 May 2025
Haymish was extremely informative and even carried out a full explanation of everything in the car and every detail he helped me out with so much advice and recommendations and with the set up of my new car
06 May 2025
Service provided by Haymish and Martin was 5star throughout!
03 May 2025
I was unhappy that deal I had struck back in Dec when first approached about changing to a new car before Apr 01 deadline - wasn't honoured. Took some haggling and a compromise by me. Also wrong reg plate on car & not noticed for about 5hrs.
02 May 2025
she made my visit to bmw so comfortable,I didn't even feel like I was a motobilty customer,I mean it was like I was making a purchase from bmw myself,that's the sort of experience I was given,so I want to thank bmw for that .
02 May 2025
My sales rep Nick Horwood is very professional and friendly, and kept me updated on the car delivery process. The response time of questions are usually quite short too.
01 May 2025
All very good both customer service and delivery of the car
30 April 2025
I am very satisfied with the whole process of getting my new car. Haymish was very professional and helpful and kept me updated along the way from start til end.
29 April 2025
Excellent service from beginning to end.
18 April 2025
Easiest purchase
18 April 2025
I didn't have any issues when buying my brand new car, so the enture process for me was executed flawlessly.
09 July 2025
The whole service from sales to finances was exceptional
09 July 2025
Great service from the advisor on the day
09 July 2025
Was kept informed
08 July 2025
Very professional and friendly staff
08 July 2025
This is all down to Paul Trotter. He is an absolutely amazing service manager. I've referred many friends and family to him, and all of them speak very highly of him. He's a an absolute credit to sytner. Above and beyond every time. Amazing.
07 July 2025
My time is costly and to see the car had not been taken into teh service area for 19mins is very poor service
07 July 2025
Top notch work, quick response, communication 10/10 , repairs 10/10
07 July 2025
I received a professional service at a competitive price all efficiently done
07 July 2025
Best
07 July 2025
Work carried out properly and on time your duty service manager Ricki Henry is a perfect gentleman who knows how to deal with customers.
07 July 2025
Query resolved satisfactorily.
06 July 2025
Felt I was seen by someone with little experience
06 July 2025
The receptionist was helpful and the work was done well ! The technicians were very helpful !
05 July 2025
Friendly, efficient and fair prices
05 July 2025
See above
04 July 2025
Slight problem with the service record's but Kevin sorted it out
03 July 2025
Good service
03 July 2025
Satisfied
03 July 2025
Because the health check did not pick up a slow leak in LHS rear tyre, despite tyres being checked. The tyre pressure's were not checked.
03 July 2025
Friendly service and very efficient.
02 July 2025
I needed work done and had to go elsewhere
02 July 2025
Helpful and knowledgable service advisor- Kevin
02 July 2025
The service at Sytner Chigwell is always fantastic
02 July 2025
Very pleased with service. Service Team were really pleasant and easy to deal with.
02 July 2025
my address was updated and moved the other side of London and still they sent me a parcel without sender info on it. I had to drive 3 hours on friday to collect that parcel
01 July 2025
Overall very good. Service advisor was very pleasant to deal with and knowledgable. Getting through to see if the car was ready for collection was a bit of a chase and could be improved.
01 July 2025
I was very happy and appreciate the quick recall service provided, however I think if Chigwell sytner provided similar services like the Coventry branch whilst completing the interim service with video footage of oil service parts, it would increase
01 July 2025
Fault finding was poor. Private garage was better.
01 July 2025
I wait for it and done on time and Washed
29 June 2025
Mechanic came to see me and explained what may be wrong. After finding out what was wrong, the team called me and asked whether I want to proceed by telling me the cost.
29 June 2025
Jandra Lukaite went above and beyond to rectify the problem that I experienced after initial repair. I was completely satisfied when I collected the car.
27 June 2025
Abbie Cross was extremely friendly and was very informative when handing back my vehicle from the service
26 June 2025
I have been served by Wasim Ahmed. He was very polite. He was listening to my need and did all possible to accomodate it. Brilliant treatment.
26 June 2025
Staff are pleasant and explain things clearly
26 June 2025
Was kept informed throughout the process
25 June 2025
Went as planned
25 June 2025
Generally well, again, the wash and clean was slapdash. The persistence of additional service was annoying.
25 June 2025
Things have changed at this dealership
25 June 2025
The staff are very good and polite
24 June 2025
Great service, quick and perfect communication
23 June 2025
Legendary customer service
22 June 2025
While my problem was not sorted out 100%, they put 110% effort into resolving it with options
22 June 2025
Not satisfied.
22 June 2025
I brought my car in for repairs and all problems were sorted out in a timely fashion.
21 June 2025
Good team
21 June 2025
MOT failed, paid for diagnostics and additional to fix an engine warning light issue, drive away (having had to attend a second day) with an MOT pass, only for the same light to come back on and now I need to re attend.
21 June 2025
The inspection of the car was inadequate in my opinion. If I knew the only check would be the underside of the car I would not of gone through with the service
21 June 2025
Valued professional advice received
20 June 2025
Excellent freebies
20 June 2025
Great service
20 June 2025
Sytner went above and beyond and only charged for labour and not the sensor itself.
19 June 2025
MOT completed in Good Time and I was kept well informed on progress.
18 June 2025
It was smooth and no issues. Only feedback which is holding me back from 5 stars is that I didn't have the option of a replacement vehicle whilst the works were being completed. I understand it may not always be available but would have been ideal.
18 June 2025
Quick and easy service booking. Convenient opening hours. Polite and efficient communication throughout.
18 June 2025
Easy to access, friendly people and good parking options. Refreshments available and the video release gave me satisfaction that the service was professional.
18 June 2025
Serviced with no hassle ready earlier than predicted
18 June 2025
I have been BMW person for the last 20 years but recent experience with servicing at sytner was horrid experience. I have exchanged so many emails with BMW and they have passed them to dealer with the assurance of call back, no call back, no explana
17 June 2025
Have been very helpful when required
17 June 2025
Diagnosed and fixed the problem swiftly.
17 June 2025
Good service
16 June 2025
Brilliant
16 June 2025
Happy with the service
16 June 2025
Craig kept us informed & was friendly & helpful at all times - a star employee
16 June 2025
The process of servicing was clearly explained, a time span was given and the works were done within the timeframe
16 June 2025
Dealt with all my issues and resolved them perfectly.
16 June 2025
Wassim really helped me out by fitting my car in at very short notice following a breakdown. Plus he got the parts in and work done while I waited meaning I had peace of mind of knowing the car was up to date and completed to an excellent standard.
16 June 2025
Fantastic, kept in the loop.
16 June 2025
Excellent work
15 June 2025
Only one issue I had was with the health report i was given I could not understand anything the man had said due to his fast talking speed, so had to ask a worker upon arrival a question on the health report which was answered.
15 June 2025
Good service.
15 June 2025
Work done quickly, kept me informed
15 June 2025
Great service
14 June 2025
Good communication and great service.
14 June 2025
Top
14 June 2025
Mark the service advisor and the rest of the team at BMW Chigwell are excellent, I look forward to returning
14 June 2025
Everyone was very helpful, as expected.
14 June 2025
Great reception great info on time and my car was past warranty and needed engine mount and it was replaced free, I wasn't expecting not to pay, I was told I had low mileage so it's free
13 June 2025
.
12 June 2025
Very satisfied. Mark and his team were excellent and good customer service overall
11 June 2025
Extremely professional
11 June 2025
Fast efficient service.
10 June 2025
Abi done well
10 June 2025
Reggie have a personalised experience
10 June 2025
I liked the fact that Kevin was able to ensure that only what was necessary was done for my car. Vehicle check that I thought I needed, he advised that I didn't need because of the service earlier in the year. Saved me money
09 June 2025
Absolutely amazing. I heard if you get service done & give feedback in the post you receive a gift bag with a bmw bag & a travel flask. As a thank you my uncle did service with Bmw and received this in the post. Please can i have one.
09 June 2025
The staff are great and friendly timing was efficient.
09 June 2025
Car felt much better after service
09 June 2025
was kept informed of progress and worked completed efficiently
08 June 2025
Service clean etc was v good
08 June 2025
I was not happy that I have to pay for a diagnosis charge when you have called the car for free safety checks.Diagnosis should be part of the free safety checks.
08 June 2025
Very satisfied.
08 June 2025
Mark was so good
08 June 2025
After the service of my car the performance felt like a brand-new
07 June 2025
Because although it was only an oil change and MOT, everybody is very pleasant although they are all very busy and you have to wait to see someone and get your keys back in your car released
05 June 2025
As above
05 June 2025
Good price, good service and quick to communicate
04 June 2025
Check in desk is good. Wasim provides great service. Bathroom is clean.
03 June 2025
The same reason a gave above
03 June 2025
Prompt service, convenient opening hours, clear communication
03 June 2025
As above
03 June 2025
I've had a bad experience a time before and it seems that nothing has changed. BMW has a under rated after care program that under values its potential customers and those you brought in to the product are finding it a struggle to get anything done.
03 June 2025
Amy went over and above.
02 June 2025
everybody knew their job
02 June 2025
Problem was solved very quickly and staff were very helpful . Great communication.
02 June 2025
Kevin was great!
02 June 2025
Service person mark peel make my day smooth.
02 June 2025
As with previous answer. Great service, very professional.
01 June 2025
Efficient with good communication
31 May 2025
As above the service is disappointment After left garage we did 10 -15 miles we noticed something isn't right
30 May 2025
All my questions were answered
30 May 2025
Clear communication throughout
29 May 2025
Perfect
27 May 2025
Wholly satisfied despite some confusion over customer name which did not detract from experience
27 May 2025
Informed my car had a nail in a tyre, but the dealer could not undertake a puncture repair, hence I had 2 take the car to another garage for the repair.
26 May 2025
Kevin was very efficient.
26 May 2025
Staffs were friendly and also Kevin gave me specific instructions what to do and made me understand what was wrong with the car helped me fiancially set up plan and he was very patient with me. Which I was very satisfied
26 May 2025
Very friendly and also very professional service
25 May 2025
Waseem deserves a raise
25 May 2025
Quick, polite
25 May 2025
Efficient
25 May 2025
All problems were sorted and even though it took longer than expected I was provided a hire car.
23 May 2025
Staffs are very helpful and finished the work on time.
23 May 2025
Always very welcoming and after sales demonstrates this too
22 May 2025
Macy was excellent and prompt
22 May 2025
I had to call before closing time to find out if my car was ready to pick up.
22 May 2025
Very good service and communication.would be 5 stars but you need a facility for leaving cars and keys outbound hours
20 May 2025
Very satisfied - the team at Sytner Chigwell was professional, helpful, and made the whole process smooth. They definitely delivered a 10/10 experience!
20 May 2025
See above
20 May 2025
My service advisor Wasim was very knowledgeable and guided me through the entire repair process
20 May 2025
Very helpful staff. Was impressed by the way I was looked after by the service department. I never have worries when I come here. Thank you Jandra for your help
19 May 2025
As above good communication and car ready at the allocated time
18 May 2025
Felt like everything was being handled well.
18 May 2025
The service advisor was very helpful answered all my questions
17 May 2025
Good staff service
16 May 2025
Recently I had to have some issues addressed pertinent to my beautiful BMW 535. I adore my car and truly treat it as though it was brand new. As such there are some exacting methods I deploy in making sure that the car is handled in a certain way
12 May 2025
They always go above and beyond to help customers.
12 May 2025
The car serviced professionally
11 May 2025
The vehicle will be worked on on the 14th thereafter I will take another survey
10 May 2025
They gave me a discount
09 May 2025
Happy
09 May 2025
Keep me posted
09 May 2025
The advisor was very friendly and got my car done in time
08 May 2025
The was pretty fast I was kept informed of the progress and given a payment plan
08 May 2025
All OK
07 May 2025
Service was completed in the estimated time range and at the estimated price,
07 May 2025
See above
07 May 2025
Great customer service
07 May 2025
Everything is always fast, easy and professional, always kept updated throughout your service/MOT, always come back to a clean car aswell
07 May 2025
Kevin Lewis was excellent
06 May 2025
Abbie Cross in service is extremely helpful, each and every time she has gone above and beyond. Couldn't recommend her anymore, she makes every visit seamless
06 May 2025
Very satisfied with the whole experience. Had no issues with booking, And service completion time.
06 May 2025
The service representative, Mia Weinrabe, was excellent. She was very helpful and went that extra mile.
06 May 2025
Customer service
05 May 2025
i don't own that car and haven't owned it for over 3 years
05 May 2025
Very professional. You cannot fault the service you receive. Really are first class.
05 May 2025
Customer service was great, appointment was easy and completed in a timely manner
05 May 2025
Because they have a good team behinds and do a good job. Very friendly staff with all works done on time
05 May 2025
Completed appointment on time for the agreed fee.
05 May 2025
The work on my vehicle has completed on time.
04 May 2025
I came fir a recall before to be tolt you hsd not parts even having know you had to order so I am disappointed having to attend s second time.
03 May 2025
Prompt service, communication excellent.
02 May 2025
Wasim answered all my questions and was very efficient.
30 April 2025
Happy with communication and service
30 April 2025
Job took some time but in the end solved a long standing issue
30 April 2025
Great technician
29 April 2025
No place after servicing you'll get your car nicely washed.
28 April 2025
Kevin has looked after me well
28 April 2025
A really good and stress free experience
28 April 2025
As above simple MoT carried out quickly and efficiently at a reasonable price
28 April 2025
I was getting 4 different things done (repair paid by another driver's insurance, service, MOT and a warranty repair) and everything happened in one visit to the dealership, seamlessly.
27 April 2025
Was welcomed and staff were heplfil
26 April 2025
.
25 April 2025
Staff were all fantastic
25 April 2025
Job was completed to my satisfaction.
24 April 2025
Very professional in service and report on inspection /diagnostic report. Just one problem red light and stop immediately on M11 .5 of a mile bonnet not closed properly , but on ringing service dept. Advised possibility one side not closing on catch.
23 April 2025
It was good but as was a recall it seemed like I have had better experiences with BMW when I have had to pay when my car was taken in. I'm sure it wasn't a conscious decision as the representative was really nice. It just felt different.
22 April 2025
Reggie made up for the slip up Great guy, pleasant experience
22 April 2025
It's hassle free and the 90 mins slot was good
22 April 2025
Mia talked me through the servicing needs of my car and was very helpful with my requests, her knowledge and patience made it a very easy experience.
21 April 2025
Would commend Ricki Henry in particular for his amazing customer service. Booked me an urgent appointment and kept me updated on repairs.
21 April 2025
Very very helpful staff. Kept me well informed of the service and were very understanding and courteous which i really appreciate!
21 April 2025
Everything was completed as expected
17 April 2025
Service at chigwell was amazing and helpful especially name easier ahmed from repair team made difference.
17 April 2025
The service advisor was polite.
17 April 2025
Some confusion around whether I had a service plan. Onus on me to clarify not the service provider. Was sat in the showroom for over 3 hours. Not once did anyone come and say hello or ask if I was ok or needed anything.
17 April 2025
Everything explained clearly.
17 April 2025
Always great service as Sytner Chigwell.
16 April 2025
I received a text for my recent visit when I actually haven't been
16 April 2025
Perfect service centre
16 April 2025
The long-standing service & after-sales service team are thorough and efficient. Thank you
09 July 2025
As above I am very happy