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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
696 ratings and 344 comments received in the last 90 days.
08 May 2024
Tony was excellent throughout, from the very first phone call right up until the end when I collected my car - a true asset to your team
04 May 2024
Very happy with the team at Sytner Chigwell - Bilal & Martin.
03 May 2024
I am happy about their services.
03 May 2024
Everything was made so easy
03 May 2024
Quick, efficient delivery and explanation
03 May 2024
I was kept up to date at all times with the status of my car and delivery, it took longer than originally expected but worth the wait
02 May 2024
We were looked after by Nick Horwood and he was absolutely brilliant. He was highly professional yet friendly and answered all our questions. he was without a doubt a 10/10 and more! Thank you Nick.
02 May 2024
Best service!!
02 May 2024
Was a very easy and quick process
01 May 2024
Phil helped us all along. Nothing was any trouble for him. The paper work was all sorted out for us including the drive away insurance.
01 May 2024
Everyone was helpful from the reception team to Nick. This is my second time dealing with Nick and I will certainly be going back to Nick.
30 April 2024
Was happy with the service
26 April 2024
Excellent service.
25 April 2024
Excellent service by Phillip and bilal top top service
23 April 2024
Extremely satisfied with the complete experience.
21 April 2024
Everything was very fast and professional
19 April 2024
Again cannot fault anything. Very professional and overall just an amazing experience.
18 April 2024
Nick the sales rep at Sytner Chigwell was very polite and kept me updated throughout my wait for the car build and delivery dates and he explained all the questions I asked of him .
17 April 2024
Experience is great as always. Jess Storey at BMW Chigwell is amazing very professional and personable a true asset to the company.
17 April 2024
very hapy with Amdeo from motability very helpful polite, new exactly what car I needed and process quick. i am happy very.
13 April 2024
Asif and the team ensured a smooth, swift delivery throughout the process.
12 April 2024
Phil from BMW made me feel vey welcome, he was polite,kind, answered all my questions that was asked and kept to his word by keeping me updated with the progress of my car which I am very very happy with. Thank you Phil you have made my year ??
08 April 2024
Very good
06 April 2024
Was wlcomed by the Sales Executive, who was very very helful, full of knowedge about BMW cars, and helped me to choose the car whaich I wanted.
06 April 2024
Car was earlier than expected- very smooth transaction with the trading in of our old car
05 April 2024
We have been very impressed with the level of service we have received from Phil Wallington - very committed and focuses on what matters to us
05 April 2024
Like the first time I purchased a car at Chigwell Nick Horwood was fantastic; ensuring the car met all my requirements, answering all my queries & getting me set up. Mark Maxwell was also great, taking time to walk me through the finance agreement.
05 April 2024
Nick went beyond to see how it work out for my personal situation
05 April 2024
Phillip Wallington was very polite very professional and very informative. Fantastic from the moment I walked in right up to collection of my car his knowledge was really impressive. My whole experience was excellent.
04 April 2024
Everything done quickly and appointments on time etc.
04 April 2024
Nick have kept me update with my car progress during the witing to be built. Collection day he help me to transfer my personalised number plate give me a lot help with the paper work and set up the car for my needs.
04 April 2024
Perfect communication and hand off
04 April 2024
Exceptional! Car arrived earlier than expected! I was very happy !
03 April 2024
Bilal made us feel really welcome. He never rushed us, made sure we were comfortable and happy with what we were buying.
30 March 2024
It was quick, smooth and efficient. Phil was fantastic and very accommodating during the whole process.
29 March 2024
During the collection of the car, Amadeo took the time to thoroughly explain every aspect of the vehicle, ensuring that I understood all the features and functions. His attention to detail and clear communication made the entire experience enjoyable.
29 March 2024
Philip was amazing and polite and helped me thought out my experience
28 March 2024
Highly knowledgeable and took there time to explain everything.
26 March 2024
The deal was done satisfactorily
26 March 2024
The handover was professional, the car was covered in a handover bay in the showroom ready for a big reveal !! I received a gift of flowers and Prosseco which was such a lovely thing to do.
19 March 2024
Fisnik have arranged it no problems at all
19 March 2024
Customer service was excellent
19 March 2024
Happy with the car and the process for purchase and handover
16 March 2024
Jaff gave very friendly and efficient service from start to finish especially as I was a 'walk in' not pre-planned customer. All finance and delivery arrangements taken care of exactly as he described. Would certainly use again.
14 March 2024
The customer service was outstanding and the best to date. Having been a Sytner customer for over 20 years this time round was definitely the best. As a customer I was kept in the loop throughout the whole journey.
14 March 2024
After some complications with the way the sales intranet is set up, I bought the car I wanted. Amedeo and Hayder both "sold" me seperate cars that were already sold. The national data base offered the cars as available when they were not. Not ideal.
11 March 2024
Super satisfied as I said, Amedeo kept me informed throughout the whole process. Mark sorted out the finance quick and easy. And they put me onto a 24 plate.
08 March 2024
I've had the pleasure of working with Asif for the past seven years, and his expertise as a car salesman has consistently exceeded my expectations. Asif's dedication to providing top-notch customer service, coupled with his in-depth knowledge of vehi
08 March 2024
Really satisfied the sales executive was in touch with me during the whole process and helped me making my decision with good reasoning.
06 March 2024
Extremely satisfying purchasing and picking up our new BMW. This is our forth new car with this dealership, that says everything.
06 March 2024
From walking into reception all the staff were friendly and efficient.
05 March 2024
The team were absolutely fantastic and couldn't do enough to help! I won't be going back to another BMW centre and will be returning when I am due for an upgrade.
03 March 2024
Because everything went through smoothly I was constantly reminded of any progress made in the vehicle
03 March 2024
Car was already in dealership turn around was 3 days !
02 March 2024
I was completely satisfied with the team who helped me purchase the car and for the handover Bilal Iqbal gave me when I collected it.
01 March 2024
Very happy with the service, as always. Philip is an excellent salesman and a credit to Sytners.
29 February 2024
Very satisfied as the car was ready to pick when they said
29 February 2024
Great service all round
28 February 2024
Everything as promised
28 February 2024
Nick has always given great advice my purchases
28 February 2024
The satisfaction is unreal& off the scales! I was super impressed with the smoothness of the process; short, sweet& simple. The vehicle was unvielled inside the showroom which was an absolute dream! BMW made it a dream to remember& a dream to live.
23 February 2024
Great customer service with Hayder - friendly polite and knowledgeable
23 February 2024
You have earned my trust and I would definitely consider buying from you again you also made me feel very comfortable and welcome
23 February 2024
Two of the managers came to meet me and introduced themselves. As I had travelled from the north of Scotland they asked about the journey south and talked about my home area.
23 February 2024
Sales Executive (Nick Horwood) was extremely knowledgeable, responsive and made things very easy. I'd buy a car from him again.
22 February 2024
Fantastic level of service nothing was ever a problem just wanted me to be happy with my car
22 February 2024
As above
22 February 2024
Great customer service from Phil.
22 February 2024
As stated above good dealership and a good salesman who explained the whole process and spent time at the point of delivery to walk through the apps and key areas that we need to know about the car.
08 May 2024
The CSA was thorough in her analysis of the problem with my car but also open to investigating more if I was not satisfied with her conclusions. I was regually kept upto date and my car was ready when we agreed it would be.
07 May 2024
very satisfied
06 May 2024
All Required was completed
06 May 2024
Wasim was absolutely great in dealing with my warranty work and other work required
06 May 2024
Good experience
06 May 2024
Very efficient and effective
05 May 2024
They were efficient and have good facilities whilst you wait
05 May 2024
Good for now
05 May 2024
Reliable professionals
05 May 2024
Good service.
04 May 2024
You do what you say efficiently without any fuss
04 May 2024
Got my car on the time
04 May 2024
First rate dealership, met all their commitments, delivered as promised.
04 May 2024
All good
03 May 2024
I have received great service from Wasim for my service and my partners service. I have also dealt with Asif when purchasing my car and they were both trust worthy people.
03 May 2024
Prompt, exceptional and great overall. Was a lovely touch with the snacks and warm beverages Thank You
02 May 2024
Customer friendly.
02 May 2024
Sytner Chigwell is the go to dealership for all my needs due to its service and support and friendly customer service.
01 May 2024
Due to an error BMW had made, they collected my car from my house and when they finished with the work, they brought it back and cleaned it for me. I'm impressed.
01 May 2024
Good service, didn't have to wait around for long so that was nice
30 April 2024
Thank you to Craig McDonald.
29 April 2024
Booked my car in. Everythi g sorted same day.
29 April 2024
I dont have any issues other then having to wait a while for the egr parts to come in stock. Other then that the service was excellent.
28 April 2024
Good communication this time around. Sitting area very clean which is good.
28 April 2024
Good
27 April 2024
Everyone was professional
26 April 2024
Great customer service
25 April 2024
Efficiency of staff
25 April 2024
Friendly knowledgeable service provided
24 April 2024
Great service advisors
24 April 2024
Always looked after well
24 April 2024
Ability to book an appointment quickly, attitude of BMW Service Rep was excellent, cost slightly high
24 April 2024
The overal service was good and they gave me updates on my service
23 April 2024
Everything I asked for was done.
23 April 2024
Impressed that despite the vehicle being only 3 weeks old that a brake and tire check was undertaken when the car was going in for a dashcam fit. Also the car was washed. These extra touches are appreciated
23 April 2024
Was treated very well from start to finish. Abbie who was looking after me and my vehicle was very professional throughout.. keeping me updated and a friendly service with a smile .
22 April 2024
Everything I'd expect at a high level. Mark was particularly helpful. Cost / price is my only negative comment.
22 April 2024
All round, good service.
22 April 2024
Quick service and very clean car returned
22 April 2024
My service adviser was professional and polite. The required work was carried out satisfactorily and my car was returned cleaned and running smoothly.
22 April 2024
Very professional and the show room was clean and provided refreshments. Great service.
22 April 2024
Nothing bad to say
21 April 2024
Lady who checked me in was very polite.
21 April 2024
polite staff, always good service given.
21 April 2024
Wasim
21 April 2024
Really good service from all involved
21 April 2024
Tony and the team did a great job. They communicated well. The car was washed and hoovered.
21 April 2024
Very easy to transact.
20 April 2024
Excellent service, communication was great
20 April 2024
Excellent service
19 April 2024
High standard of customer care
18 April 2024
Did everything I expected and more.
18 April 2024
Quick turnaround
18 April 2024
Staff professional and friendly
17 April 2024
Picked up any additional issues with the car and fixed them. Received car back on same day.
17 April 2024
Honestly, outstanding service received from Kevin. The front office team were helpful too. I had some enquiries about the service and Kevin kindly confirmed and it was very pleasant. I would definitely recommend BMW Chigwell to everyone due to Kevin
16 April 2024
Quick and efficient
15 April 2024
So far never been disappointed
15 April 2024
Fault fixed quickly under warranty
15 April 2024
All problems solved
15 April 2024
Iam very pleased with the service
14 April 2024
It was first service and the car was gleaming afterwards
14 April 2024
Great service
14 April 2024
It's the only one I go too.
14 April 2024
Service good, prices expensive
14 April 2024
Sent a video re progress with the service. Kept in touch with me by phone and finished the car ahead of the deadline I asked for
13 April 2024
Great service, clear explanations of the necessary processes.
13 April 2024
Appointment was on time and everything was completed according to what was advised.
13 April 2024
Mark kept me informed throughout the process would highly recommended him to look after your vehicle.
13 April 2024
All good as planned
13 April 2024
Was done quickly and efficiently
13 April 2024
The job was done quickly and car all cleaned before handing back. Really pleased with the care and service
13 April 2024
The problems with my car were swiftly identified and addressed.
12 April 2024
The job was done, I can't complain.
12 April 2024
Efficient, easy to book, hassle free
12 April 2024
Always looked after best by staff especially Tony
11 April 2024
Was able to book me in fast and provided a quick turn around.
11 April 2024
Good service
11 April 2024
Good service
10 April 2024
Excellent service
10 April 2024
Service was done on time and Mark phone to let us know
10 April 2024
Very professional service, reasonably priced.
10 April 2024
Abbie was awesome and very helpful
09 April 2024
Good services
09 April 2024
The service took less than expected and the car was cleaned
09 April 2024
Easy to book in, everything completed on time, great courtesy car.
09 April 2024
Good Service
08 April 2024
Would be better if the sale person available when I was there as I was interest in the camera for my car. However it was during Easter so I understand no sale person available.
08 April 2024
Friendly effecient service
08 April 2024
Great service, friendly staff
08 April 2024
Mark Peel was very good. Kept me up to date throughout, very professional and polite.
08 April 2024
Abby was really good to organise the visit
08 April 2024
Great service by James Rudge
07 April 2024
Abbie was great help thanks.
07 April 2024
I was told that my car had to be kept an extra day as it needed a part and I explained I couldn't collect my car for two days as I had appointments and they told me not to worry and let me hold on to the courtesy car
06 April 2024
Friendly service
05 April 2024
No comments
05 April 2024
Good customer service
05 April 2024
The service staff was great
05 April 2024
Amy was very helpful, smiling and very professional
05 April 2024
Zero follow up despite calling back
04 April 2024
The complimentary car wash was not so satisfying and the team missed to check the engine oil level which was one of the basic checks during a service . It was critically low and I had to fill the oil 2 weeks after the service
04 April 2024
I would have expected a courtesy car under the circumstances, it cost me £70 in ubers whilst the car was being repaired under warranty
04 April 2024
Work was fairly simple and as far as I can tell was all carried out ok Safety problem - controls not returned to their setting when the vehicle was delivered. e.g. Lights no longer on automatic which was not spotted driving home at dusk.
03 April 2024
Excellent service, I cannot fault it in any way.
03 April 2024
7 stars ?
03 April 2024
No problems, very good service overall.
02 April 2024
Abbie was great and the job was done to a high standard
02 April 2024
I requested them to give an estimate price if I sell my car to you guys. No one came back with estimate price.
01 April 2024
Efficient and friendly service
01 April 2024
The mechanics kept me informed about the car during repair.
01 April 2024
Defective tyre was detected during MOT testing and even though more competitive prices are available from tyre specialists Sytner were able to fit a full set of tyres then and there.
31 March 2024
My car wasn't washed. Service used to be excellent. It's all gone mediocre. In terms of communication, updating and booking appointments, it's excellent.
31 March 2024
Very professional and courteous service
31 March 2024
Very helpful and polite
30 March 2024
They did scratch on my vehicle and said it was already there. I shown them images but still they didn't accept. Very rude and unprofessional services.
30 March 2024
Very satisfied
30 March 2024
Because of how wonderful Tony was
30 March 2024
Fantastic, friendly, professional staff, who resolved the problem with my vehicle very quickly.
29 March 2024
Amazing service and quick turnaround.
29 March 2024
I have to spend more money to look into
29 March 2024
Staff are great , showroom is perfect
29 March 2024
Quick and efficient service, friendly staff. Well organised.
29 March 2024
Because what was needed was done
29 March 2024
Sytner Chigwell Carried out the work and we could wait in a comfortable lounge whilst everything was taken care of
29 March 2024
Exceptional service from Wasim Ahmed In the chigwell branch. Thank you for being you
29 March 2024
During my recent booking I didn't have any communication with the sales agent. Upon collection I was given my keys and invoice by the receptionist who said
28 March 2024
Think this is plainly obvious
28 March 2024
I love all the staff there very helpful and friendly
27 March 2024
A big thank you to Abigail and reception for their service.
27 March 2024
Great service. Kept updated and friendly staff. Reggie was great dealing with extra work that needed attention. He dealt with it promptly without me having to go back.
26 March 2024
Very good service , mechanic very polite and efficient
26 March 2024
Smooth transaction.
26 March 2024
Car handed back within alotted time.
26 March 2024
Car was worked on very quickly thanks
26 March 2024
Very good because you're everything is good overall
25 March 2024
The professional and supportive service offered by Jandra.
25 March 2024
They are very efficient and explained in detail
25 March 2024
Chigwell have always proven to have excellent service. From front desk to Mark Peel(service advisor). Mark had always been helpful and a proven asset to you.
24 March 2024
My suspension airbag was leaking and got it done with in a day
24 March 2024
Amazing service from Reggie! 10/10
24 March 2024
Great communication and customer service.
22 March 2024
I was satisfied at the end with the service, including the report provided.
22 March 2024
Was very satisfied
22 March 2024
Craig always does his best to help with booking me in at a time that is convenient for me.
21 March 2024
Even though the staff are friendly and helpful, it baffles me why as my car is in for work they would put it through an MOT with an obvious fault. What was the logic behind this? I'm not in a rush to get the car back and appreciate the work being dne
21 March 2024
Good service. Could've stuck to the time frame that they gave. Booked in for 8am works didn't start till 9.30.
21 March 2024
Satisfied with the service I received.
21 March 2024
Excellent effort in resolving the problem in a timely way
21 March 2024
Courteous and prompt attention.
20 March 2024
Excellent service and clear communication
19 March 2024
Not wishing to tempt fate but I've never had a negative experience at this dealer.
19 March 2024
done well and on time
19 March 2024
Good all round service
19 March 2024
I would have thought when I done the full major service my washer fluid would be topped up and checked but seems like that wasn't done. 2 days later the wiper washer sign had come and I had to fill myself.
18 March 2024
Originally was told that they couldnt complete the cooler recall because my rear camera was missing and the sofware would detect a missing component and not form a closed circuit/loop.Camera fitted/cooler recall done,still rear camera failure alarm.
18 March 2024
I find your dealership friendly and helpful and you have dealt with my car issues well. The one person that stands out is Jandra who is bubbly, very welcoming and always happy to explain and help with any issues as nothing seems too much for her.
18 March 2024
Very helpful
18 March 2024
Again even though landed with a a potentially large bill Richard was very helpful.
18 March 2024
Very good customer service
17 March 2024
Professionalism of personnel and the entire atmosphere is serene
16 March 2024
Overall,, completely satisfied,, but could be a bit cheaper
14 March 2024
Good regular communication and a very clean car afterwards
14 March 2024
In addition to the above, I find the service is always first class at Sytner BMW in Loughton. This is the main reason why we (myself and my company) always buy all our cars at this specific garage. We have always been loyal to this garage.
13 March 2024
As above, great customer service and experience. Happy customer
13 March 2024
I was in for an MOT Told it would take one and a half hours, it took two hours twenty minutes I was first MOT of the day, it simply doesn't take that long
13 March 2024
As above
13 March 2024
It was overall good just lack of parking space and needed to wait before you get to check in. But im very satisfied with the works , timing was magnificent.
13 March 2024
Clear answers to any questions and summarised the current state of the vehicle well
13 March 2024
Car serviced, but definitely much more sluggish than before. Not sure why? Service staff very good and friendly and helpful. No issues with them at all but cost of service was expensive in my opinion.
13 March 2024
Have wasted my time in several occasions including this one. Issue was not resolved when I was promised it would be and I have to going again. They show very little empathy and gaslight situations. Also very non inclusive culture and minimal a
13 March 2024
Very good from start to finish
12 March 2024
All the work completed as been told
12 March 2024
Exceptional customer service and job well done.
12 March 2024
The gentleman get a good check over my car
12 March 2024
Kevin was fantastic polite and professional
11 March 2024
I had an issue that fell outside the scope of normal services offered but it was properly handled by Syntner
11 March 2024
Sytner Chigwell was my choice from 5 years back for the very first servicing and never had to think of another centre to date.Overall, a very happy customer.
11 March 2024
On this occasion BMW tech Craig was looking after my vehicle. Gave me detailed report of the issue with my car and showed me pictures and completely sorted issue I was having with my car. I was very pleased with the care and service I was provided.
11 March 2024
Not happy with BMW Services, I received a recall letter from BMW last year and I booked 3 times to change my coolant part all the time just wasted a whole day and said we didn't have the part and the coolant working perfectly, which is not true my
11 March 2024
Booking was very easy staff were polite
11 March 2024
Due to lack of understanding and communication, the experience was prolonged and slightly frustrating.
11 March 2024
10/10 experience amazing customer service
09 March 2024
Staff is very friendly and supportive .
08 March 2024
Everything I needed was done efficiently
08 March 2024
Service
08 March 2024
5 star service
08 March 2024
I would have given 5 stars if I had more details about exactly what was done to the car and what parts were changed. When I asked about getting a more details in Writing I was informed that BMW would not do that.
07 March 2024
Would have been 5 stars, however I asked for the tyre pressures to be checked, as one of the tyres was low on air. I was assured when the car was handed back that this was done. When I left, I noticed they hadn't, as readings were the same on iDrive.
07 March 2024
There were polite and curtious and friendly
07 March 2024
Excellent service
07 March 2024
They are a wonderful team. Very accommodating and understanding of issues.
07 March 2024
Efficient
07 March 2024
Great to have knowledgeable people like Jackie, Kenneth, Dylan s and Kevin etc. makes it a seamless experience.
06 March 2024
I don't feel comfortable when i drive my car, because the car engine is still very rough. It's struggle when the gear changes specially from stationary. I told severval time, although they checked but said nothing can do about it. It wasn't before.
06 March 2024
They had the part I booked in for not like Harold Wood who let me down three times! Chigwell followed up on my query regarding my app notifications and resent the recent servicing done to update the app.
06 March 2024
Job done Kevin very good organisation and communication
06 March 2024
I would have given 5 stars but for the point raised above in addition to the car boot not being shut as I drove off. I would be happy to provide a revised survey should the additional invoice materialise.
06 March 2024
I was very satisfied as it was excellent. I have no complaints.
05 March 2024
All the alerts on my dashboard were not fixed as one it momentarily stopped showing up when the service was done. Reggie was kind to offer me a rebooking with a courtesy car
05 March 2024
Use sytner Chigwell regularly. Always are looked after by Reggie . I honestly think he is an asset to the company . Not because he takes care of us but also have seen him give the same level of service to many others :
04 March 2024
Reception- good Waiting area excellent Work Shop- Will NEVER TRUST AGAIN.
04 March 2024
Very helpful, and washed my car inside out - thank you
04 March 2024
The service experience i received at Sytner Chigwell was efficient and friendly throughout.
04 March 2024
service levels were running high, would just add, need slightly better coms if work is running outside scheduled times.
04 March 2024
We were greeted at the door by a lovely gentleman who took us to sit down. We were then dealt with by Reggie Witham who went above and beyond to ensure our issue was dealt with and made sure to provide a positive customer experience throughout.
04 March 2024
I had no issues whatsoever, problem got solved in the quickest way possible
04 March 2024
Very efficient. Friendly service. Everything explained and managed well
04 March 2024
Good to have a dedicate service agent who looked after you and was very knowledgeable
04 March 2024
Very efficient, very friendly and cost less than I expected
04 March 2024
We have had a bad experience with a different Sytner dealership in the past. But all our interactions with this organisations have been excellent
04 March 2024
Work done ??
04 March 2024
Excellent customer service from Abbey and quick turn around with fixing my issue with my vehicle.
04 March 2024
Resolved quickly with proactive communication
04 March 2024
Polite and courteous
04 March 2024
Very easy to book and I had to change the date once.
04 March 2024
Easy major service booking process, coupled with MOT, brake servicing and addressing a BMW recall. Despite needing to leave my car for a few days due to recall, the provision of a courtesy car made the process incredibly convenient.
04 March 2024
Great customer service great communication between staff and customer
03 March 2024
It was a nice place and staff made me feel comfortable
03 March 2024
Did the job efficiently and timely. However cost is crazy!
03 March 2024
They didn't listen to me
03 March 2024
Amazing. Service there amazing and people very helpful. Fixed my car extremely fast and constantly updating me on my car status!!!! Very happy
03 March 2024
The lady in Service that looked after made it a smoother experience and helped me with all my queries.
03 March 2024
Chigwell Sytner were ecellent
03 March 2024
They keep informing me time and time again about the progress of repairs on my car. They keep updating new.
01 March 2024
Very informative
01 March 2024
When i started the car the sign come on saying car required service 02/2024. The service has just been done but the service indicator was not re-set. i have to go back to the reception and wait 30 minutes while they re-set the service indicator.
01 March 2024
They were unable to determine what is causing the fault with my boot lid, but I understand the difficulty because it's intermittent and was exhibited on the day of my visit.
01 March 2024
Promote and professional as usual
29 February 2024
Satisfactory and timely service
29 February 2024
The service is great but there is always room for improvement
28 February 2024
Excellent staff members.
28 February 2024
Good Service
28 February 2024
Less personable service compared to previous, whereby there was meet and greet but not on this occasion.
28 February 2024
Good communication and tenacious staff determined to find solution to a big problem I had with my car.
28 February 2024
As always the team at Sytner were very friendly, attentive, and helpful
28 February 2024
Great service and great communication
28 February 2024
When i picked my car up,by the next day my wife and I noticed a rattling noise coming out from the dashboard on the drivers side.
28 February 2024
All good!
28 February 2024
Hassle free
28 February 2024
I loved the video report
27 February 2024
Tony was very polite and helpful with his advice and letting me know that the brake pads needed replacing as well as the service. I remember from my last service how he was very professional and answered all my questions.
27 February 2024
Excellent service
27 February 2024
Good service
27 February 2024
Asked for a quote on a dent but didnt get one
27 February 2024
Efficient , kind , first class service
27 February 2024
Very good service for the checks they do on vehicle to friendly staff
27 February 2024
Reggie the service advisor was friendly and helpful and kept me informed what was happening with my car.The car was ready on time and at the price quoted and had been cleaned inside and out. Excellent service.
26 February 2024
I had previous concerns with lack of care to my vehicle which i pointed out before the service began. After payment was completed, i come to the car and find out the ambient lighting system has been ripped apart on the electrics and no one told me?
26 February 2024
I had an incredible experience! I have been telling all my friends! I only dropped the car off for a quick service but I was completely blown away by the helpfulness and professionalism of all the people, especially Abbie Cross who was exceptional.
26 February 2024
Everything sorted in one trip.
26 February 2024
See above
26 February 2024
When i collected the car the service required was still showing and was not reset once the service was done. i had to wait another 30 minutes for the car to be taken back in the workshop to reset the service message
26 February 2024
Very satisfied as everything was explained thoroughly and professional
25 February 2024
Awaiting to get answers for my pending repairs over a week. A few calls made no replies.
25 February 2024
I have used chigwell bmw for all my bmws...5 in total 9ver 20 years The service has always been very good No hassle, happy to accommodate
24 February 2024
Amazing! The staff are friendly and accommodating
24 February 2024
Every time carefully check the repair, With friendly.
24 February 2024
I don't have any problems with any of the cars I owned
23 February 2024
The service engineer explained everything on the video and you can tell he's extremely experienced which gives me 100% peace of mind
23 February 2024
Very good staff especially JODIE on reception. Helped arranging a Uber when the Uber drivers both ways could not locate my house. Very pleasant all staff.
22 February 2024
Great attitude of staff.
22 February 2024
Staff were efficient
22 February 2024
Tony was excellent & kept me informed about everything
22 February 2024
Absolutely excellent thorough professional service from Sytner Chigwell BMW. I use them for all my BMW requirements because the service there is far better than I've experienced anywhere else including other BMW dealers for both sales and servicing.
22 February 2024
Service completed on time. Good information on current condition of tyres and brakes, and likely work required in the future. Good phone updates on when the vehicle was likely to be ready.
22 February 2024
Great service
22 February 2024
I have to say Craig at BMW IS AMAZING he kept me up to date with my service and then also identified another issue with my lights. I needed my car back for work this week and he was able to accommodate and fix everything with 2 days
22 February 2024
Very quick and accommodating
22 February 2024
Great service
22 February 2024
because it is the safest company
22 February 2024
Again very good customer service
22 February 2024
Reggie very helpful
22 February 2024
Good service
08 May 2024
It was lovely and easy. No hiccups and everything happened exactly as expected.